Terrestrial NOC Controller, Mid Level Job in Fairfax, Virginia US

Terrestrial NOC Controller, Mid Level

Job ID: INS01121005 Terrestrial NOC Controller, Mid-Level - Fairfax, VA - INS01121005 Description: Terrestrial NOC Controller, Mid-Level ? Fairfax, VA Job Code: INS01121005 Job Description: Responsible for the daily proactive monitoring and troubleshooting of the Harris CapRock Communications Terrestrial network as well as its customer circuits. Assessment of circuit and network diagnostic information to include performance monitors, alarms, conditions, customer reported troubles, and test results to minimize Mean Time to Repair while increasing circuit and network availability. Interfaces with customers and partners for speedy resolution of troubles to include both internal and external escalations when needed. Provide proactive Layer One network surveillance using the Navis INC monitoring system, Alcatel Lucent Wavestar Platform and the BTI DWDM user guide. Response along with recognition and reaction to these alarms reported by these systems must be immediate so that MTTR and network availability requirements are met. Prioritizes customer needs; uses customer feedback to improve quality of service delivered; gathers information from customers to understand their specific needs; understands the link between customer satisfaction and business results. Create, update and closure of trouble tickets to include escalations, fix actions and correct troubleshooting requirements per the Harris CapRock Communications Incident Management Process. Qualifications: Basic knowledge of layer 2 and 3 of the OSI model. In depth knowledge of Layer One to include DS0 through DWDM both in theory and practical application. 5 years experience Associates Degree or equivalent experience Preferred Additional Skills: Satellite experience, layer 2 and layer 3 knowledge of the OSI layer. This position requires the candidate to already possess an active Secret clearance and to maintain the clearance. By submitting your r sum for this position, you understand and agree that Harris Corporation may share your r sum, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions. Requirements: Expertise Engineering Education Associate (or equivalent work experience) JobType Full Time Locale USA - VA - Fairfax Preferred Language English