Tier 3 Team Lead with TS/SCI Job in Macdill Afb 33621, Florida US
This position is located in our FL, MacDill AFB facility
GDIT is seeking a team lead for a group of highly skilled IT professionals from the SE RSC. The team provides engineering, operations maintenance and troubleshooting support of voice, video, and/or data communications networks across the Enterprise. Successful candidates will have a basic understanding of the SITE contract and corporate policies. Candidate must display a vision consistent with supporting the ECS Network Operations' Performance Based (PBS) Goals and Objectives and must be capable of developing plans and procedures consistent with PBS success. Candidate must be capable of integrating multiple teams with the Task Order to support the ECS Mission.
Technical Requirements:
• Serve as the technical expert responsible for the operations, maintenance, and troubleshooting of all networks within ECS responsibilities using PVP, PVC, SPVC, OSPF, BGP, and MPLS networking protocols.
• Responsible to perform network diagnostics and assessments to determine fault isolation and execute correction actions on a real-time basis.
• Knowledge of Cryptographic equipment and encryption management software.
• Interface with commercial venders, DISA, and Tier III Engineers to address and solve network problems.
• Provide guidance, technical support, and training to Tier I and II level personnel.
• Interface with senior contractor staff to provide technical guidance on network installations, configurations, management, and solutions.
• Implements engineering solutions ensuring effective and efficient network operations.
• Provides Administrative functions for the team to include but not limited to Performance Appraisals, Employee Counseling and Recognition, Employee In-processing and Resignation/Termination Actions, and Training Requests.
• Submit After Action Reports (AAR) as warranted and provide customer briefings on operational issues.
• Self-starter. Ability to take the initiative to get the mission done with minimal supervision.
• Provides weekly activity reports as required.
Desirable Skills/Requirements:
• Solid Customer Support Skills in a high visibility environment.
• Ability to work independently within a Team Concept
• Able to multitask in a stressful environment.
• Technical Skills commensurate with a Tier III qualified technician.
• Understanding of Information Technology Infrastructure Library (ITIL) principles at a foundation level.
• Prior experience tracking and troubleshooting network outages utilizing Event/Incident tracking software.
• Duties may require working non-standard shifts in multiple work centers.
Bachelors Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Must have at least 6 years of IT experience in development, testing, or operations and 2 years experience in process improvement, six-sigma, CMM, CMMI, ISO 900/1 or related process improvement methods. Must have a four year degree. An additional 4 years of experience can be substituted for this degree.
CCNA certification required
Security + required
CCNP a plus.