Total Quality Associate recruitment

Essential Duties Responsibilities by Dimensions:

A.    Shareholder Financial:
-    Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process improvement methodology aimed at improving customer satisfaction and efficiency within QNB Qatar
-    Ensure the success of end-to-end process improvement initiatives across business and support divisions
-    Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
-    Perform cost analysis and calculate the returns of each project in close partnership with Financial Control

B.    Customer (Internal External):
-    Identify, quantify and define improvement areas in close partnership with the concerned business and support divisions and contribute to the implementation of customer-centered processes
-    Work closely with members of business and support divisions to jointly improve on relevant KPIs
-    Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions with the support and assistance from the Total Quality Manager
-    Report on progress on a regular basis for relevant projects
-    Provide expertise in Lean/ Six Sigma/ Change Management standards, tools and techniques within QNB Qatar
-    Assist in creating awareness within QNB Qatar for client orientation, quality and efficiency

C.    Internal (Processes, Products, Regulatory):
-    Interact with Head of Total Quality Management to obtain new process improvement mandates and participate in project idea generation, selection and scoping
-    Use Lean and DMAIC methodologies to understand current processes
-    Identify defects and impact of defects on current processes
-    Propose defect fixes or system enhancements, and work with the various stakeholders to propose and develop process and/or technology modifications
-    Gather, collect, and prepare data related to operational excellence, reengineering and end-to-end process improvement initiatives
-    Evaluate data and perform statistical analysis to identify improvement opportunities as well as associated issues and risks
-    Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process improvement initiatives
-    Participate in testing, training, and writing of control plan documentation and process enhancements
-    Apply and implement industry best practices and standards within the execution of process improvement assignments

D.    Learning Knowledge:
-    Identify related areas for professional self-development.

E.    Other:
-    Ensure high standards of confidentiality to safeguard commercially sensitive information
Education/Experience Requirements:
-    University degree (MBA preferred but not required) from leading academic institution with focus on business administration
-    Minimum of 7 years work experience with minimum of 5 years experience in organization and process reengineering, business consulting and project management or equivalent business/ operations experience within the financial services arena (however: no specialization in one area but rather multi-skill and transversal across functions)
-    Operational and project management experience including the participation in large company wide program deployments with partial subproject responsibility
-    Certified Six Sigma Black Belt experience and technical mastery
-    Demonstrated track record using Six Sigma Methodology principles and practices
-    First experience in coaching Sigma projects from initiation to closure
-    Ability to use systematic and data driven methods in order to solve problems, analyze and improve processes
-    Knowledge of financial services from an operational and support perspective

Required Special Skills:
-    Excellent oral and written communication skills in English (Arabic is an asset)
-    Excellent analytical, conceptual and problem solving skills
-    Project management skills
-    High degree of customer sensitivity/ acumen
-    Ability to handle tight deadlines, work well under pressure and get things done
-    Experience in collaborating and communicating effectively with various different hierarchy levels across the organization
-    Ability to work in a relatively unstructured, project-based and multi-cultural environment
-    Proficiency in all standard business software applications, office communication tools and technologies with expert skills in MS Excel and Powerpoint
-    Proficiency in financial analysis, modeling and business case development
-    Mathematical and advanced statistical skills required
Operating Environment/ Location:
-    Located in Qatar with visits to domestic and overseas entities, as and when required/ considered necessary

Framework and Boundaries:
-    Group’s overall strategic plan
-    Applicable policies and procedures
-    Relevant regulatory pronouncements of applicable local and international regulators and related best practices
-    Delegated and re-delegated authorities as per the delegation of authority structure
Communications and Working Relationships:
-    Direct interaction with Head of Total Quality Management and Total Quality Manager
-    Direct interaction with all business and support divisions within QNB within the frame of end-to-end process improvement initiatives

Supervisory Responsibilities:
-    No direct supervisory responsibilities