Trade & Application Support
Application Support / Commodities focus, understands physical trading business lines / Not looking for a specialist need a range of skills / SQL queries / Some scripting, automation
My client is a leading global commodities player. Due to continued success and prpfitiability they are looking to grow out their London business and require additional headcount to support the users.
The Application Support team works in partnership with Development and Service Delivery to deploy and support a suite of applications. These include trade capture, risk, order routing, portfolio management, and market connectivity solutions.
Job Description:
This role will focus on the support of the Commodities business.
The ideal candidate will be required to perform varied tasks to support applications, middleware systems, databases and servers to ensure application stability for the user community. We are looking for a team player with a desire to work with a diverse user community. This is a front-office facing role with the following responsibilities:
Act as the focal point for managing user inquiries.
Work with vendors, internal development and the business to deploy, maintain, and configure custom applications and build new environments as required
Provide technical solutions to automate processes or functions to improve business operations
Develop and continually refine restore or recovery procedures for errors impacting application operations
Design and develop scripts to automate operational tasks, maintenance, and monitoring
Administer and enforce IT standards and processes
Design corresponding operations and support procedures for application operations
Provide after-hours problem escalation coverage
Provide support during scheduled contingency tests
Install patches and updates, determine impact on applications
Required Skills:
Good understanding of application, middleware and database interactions and connectivity
Strong
Capable of supporting key systems/applications and escalate to appropriate group
Experience in the coordination, managing and releasing application changes into live trading environments
Comfortable at running ad-hoc database queries (SQL) in live environments
Ability to work independently to meet goals and objectives with minimal supervision
Team player with excellent consultative and communication skills, and the proven ability to work effectively with management and staff, vendors and consultants
Strong problem solving and time management skills
Ability to continually sort assignments, manage conflicting priorities and accept changing deadlines
Ability to work well under pressure, responding to critical requests calmly and efficiently
Exceptional interpersonal skills and a demonstrated ability to form and maintain effective working relationships at all levels and across reporting lines;
Discretion in handling confidential or sensitive information
Preferred Skills:
Commodities product knowledge (business and technical workflows).
Knowledge of FIX and market connectivity adapters
VBA within Excel
Understanding of Relation Databases.
PL/SQL, T-SQL, C# WinForms/ASP.NET
Education/Certification:
*Bachelor's degree in business or IT related field or equivalent work experience 
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