Trade Floor Support – Charles River recruitment

CHARLES RIVER TRADING FLOOR SUPPORT

JOB DESCRIPTION:

* Trade Support specialist to interface with clients, provide analysis and understand issues to provide solutions / resolutions in a timely manner.

* Analyze and coordinate resolution of data-related production issues.

* Maintain communication with clients and IT management; act as liaison between business, vendors and other support teams.

* Escalate issues when required to ensure timely resolution and track to closure.

* Become primary point of contact for reporting and data issues and requests.

* Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times. 

* User training, troubleshooting, development of support procedures, system testing and implementation.

QUALIFICATIONS:

MINIMUM QUALIFICATIONS/HANDS-ON WORK EXPERIENCE:

1) Trading application support experience

2) Order Management System application knowledge: Charles River, Moxy, Paladyne, EZ Castle, NYFIX or Fidessa (AT LEAST ONE OF THESE IS A MUST preferably Charles River)

3) Equity business knowledge

4) Private Wealth / Private Client business knowledge and support

5) UNIX and SQL experience is strongly preferred

Essential:

• Superior skills in technical and business analysis

• Excellent oral and written communication skills, business writing skills

• SDLC / SDLC +, project execution and support processes (ITIL)

• Good knowledge/prior experience in financial services domain

Desirable:

• Private Banking domain knowledge will be an advantage

• SharePoint

• Proficiency in XML, XSLT

• Knowledge of trading concepts and process flows

• Knowledge of Sybase and SQL Server

DIVISIONAL OVERVIEW:

The Information Technology Division is committed to fuelling my client's growth. Our objective in IT is to partner closely with the business to deliver innovative and cost-efficient results. In today's competitive environment, IT drives performance and revenue growth. By directly aligning our IT initiatives with the Bank's overall business objectives, the Information Technology Division helps provide Credit Suisse with a distinct competitive advantage

DEPARTMENTAL OVERVIEW:

IT Private Banking is the information technology partner of my client's Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support.   Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage.   We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs

Send resumes to cory@gmsadvisors.com / cory (at) gmsadvisors.com