Trade Services – Support Representative (German speaker) – London recruitment
Wells Fargo Company is a diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance. We’re headquartered in San Francisco, California, with offices from coast to coast in the U.S. and overseas — and strategic relationships with more than 3,000 banks around the world.
Our international division truly spans the globe, with a combined workforce of more than 2,700 dedicated team members and more than 30 overseas offices. Through our coast-to-coast U.S. presence, overseas offices in strategic Locations, and technology platforms, we provide our clients the direct and on-the-ground support they need to effectively manage all their global business in 130 countries.
The London branch of Wells Fargo, based in Fenchurch Street, has approximately 300 Team Members.
Our vision: “We want to satisfy all our customers’ financial needs and help them succeed financially.”
About the department
The department services London’s Import and Export Letters of Credit, Standby Letters of Credit, Guarantees, Inward/Outward Collections and all other functions associated to International Trade Finance.
Responsibilities
The primary areas of responsibility for the role are as follows:
- To facilitate Wells Fargo overseas partners with processing of all trade related products on behalf of London branch.
- Provide technical product support and customer service for Wells Fargo clients and business partners.
- Provide subject matter expertise to Internal and External customers.
- Investigate and resolve all queries and problems regarding all documents and payments.
- Monitoring of inward and outward swift messages.
- Document tracking and mailing associated with Trade Finance Products.
- Provide solutions to operational problems and suggest improvements to workflows.
Requirements
The successful candidate will be able to demonstrate:
- Must have a sound knowledge of Trade Finance products.
- Must be up to date with ICC Rules and Regulations including UCP600, Incoterms 2010, URDG and International Standard Banking Practice.
- Proficient in the use of MS Office, including Word and Excel.
- Strong Communication Skills, fluent in both German and English.
- Teamwork, organization skills and ability to prioritise.
- Preference for CDCS qualified.
Confirmation of the right to live and work in the United Kingdom will be required. If you are a non-EU national, you may visit the Border and Immigration Service website http://www.ukba.homeoffice.gov.uk/workingintheuk/ for details of the new Points Based Immigration System. Candidates who cannot establish the right to live and work in the United Kingdom will not be considered