Trade Support Engineer recruitment
The primary task for this individual will be to provide day-to-day support of our client's technology Infrastructure, consisting of Lenovo laptops, HP desktop PCs and Servers using the Windows Operating System; Cisco routers, switches and firewalls and voice systems from Mitel.
In order to support the current day-to-day service needs and expanding user base our client is looking for a technician who has Trade Support and general financial system support knowledge. Ideally you should have between 1 - 3 years Technology Support experience in Financial Services field.
Some additional responsibilities of this position include:
- Level 1, 2 3 desktop support for Traders, Portfolio Managers and Analysts
- Level 1 application level support for trade execution and real-time PL systems
- Level 1 2 Market Data service support including working with Front Office Teams to ensure use of market data is efficient and document requests for trading tool enhancements
- Establish and maintain service level relationship with local Technology service providers
- Perform daily AM and PM system checks as per documented procedures and distribution of status reports
This hire will have an extremely solid foundation in hardware troubleshooting/replacement and market data service support. The goal of this position is to support an optimally running environment in support of a 24x7 hedge fund.
Desired
- Knowledge of market data applications, specifically Bloomberg and Reuters products
- Solid understanding of trading and the financial markets
- Excellent PC troubleshooting and break / fix skills
Job Requirements:
- Financial industry experience an absolute must.
- Excellent attention to detail and ability to remember, record, and relay both routine and mission critical information on a consistent basis.
- Ability to interact with users across all business units.
- Experience in writing business documents, such as functional specs and result summaries, as well as communicating project/issue status – both written and verbal
- Education: B.S. degree required in computer science, engineering, information systems or related discipline.
Please email your CV to aleone@ardentem.com