Trading Floor Desktop Support Analyst recruitment

The individual will be required to supports systems through maintenance, modification, and problem resolution to support ongoing delivery of services and/or operations. They will participate in design, development and implementation of complex applications, often using new technologies and will serves as a fully seasoned/proficient technical desktop support resource, providing  technical knowledge and capabilities as a member of a team or as an individual contributor.

Responsibilities

• Engages in high severity business impacting production incidents and problem tickets to work through to resolution
• Engages in change review meetings with BTG partners to ensure operational readiness for  upcoming changes
• Engages engineering teams for process and application improvement opportunities
• Reviews system documentation for accuracy and updates as necessary.
• Assists BTG partners in working through issues and engaging appropriate ECTO operational resources
• Software and system fault diagnosis, analysis and fix.
• Ownership of all user problems through to completion.
• Liaising with other technology partners or vendors.
• Risk awareness of technology and business impact.
• Assisting with other system related activities (IMAC)
• Proactively keeps customer updated with problem status at all times.
• Identifying and reporting risk as appropriate in accordance with the guidelines provided.
• Engaging with technology partners vendors on a day to day basis.

Requirements

Technical Competencies:
• PC/Desktop Support knowledge (XP/Windows 7) including Windows Office Suites and core application suites.
• Advanced Market Data troubleshooting experience including Reuters Kobra 3000 Xtra, Bloomberg (including BB Anywhere).
• Administering Windows ShareFile permissions.
• Mobile connectivity (E.g. Blackberry/secureID/MAS/Rova)
• Server Administration (Windows, Unix, Red Hat and Linux)

Behavioural Competencies:
• Results Driven- individual must be able to drive incidents to resolution and through root cause analysis
• Leverages Technology-must utilize multiple bank tools and systems to assess and understand supported environment
• Demonstrates Analytical Ability-must be able to assist in resolution of complex issues during high pressure situations
• Demonstrates Attention to Detail-must be able to look for anomalies in the environment that have caused or have the potential to cause operational instability
• Communicates and Influences-must be able to communicate to and influence all levels of the organization
• Maintains a strong focus on customer/client needs.
• Communicates in a clear and logical manner, focusing on key points.
• Displays knowledge of common installation, advanced configuration and  in-depth troubleshooting.

Qualifications Experience:
• Associate degree - desirable
• Industry or role specific experience.
• Microsoft Certification (MCSE/MCSA/MCP’s).
• Trading support experience, preferably in Fixed Income, Commodities and Currencies