Traffic Operations Center Operator Trainee Job in Atlanta 30328, Georgia Us
Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. Globally, Atkins is the largest UK-based engineering and design consultancy and the world's 11th largest design firm with nearly 18,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
At Atkins, we offer our employees more than just a job; we offer an opportunity to shape the world for generations to come through innovative and sound design. As the official engineer of the 2012 London Olympics, few companies can rival the size and diversity of our projects. Whether it’s the concept for a new skyscraper, the upgrade of a rail network, the modeling of a flood defense system or the improvement of a management process, we plan, design and enable solutions.
Atkins seeks an energetic, highly motivated, detail-oriented, self-starter to join our Atlanta, GA staff as a Traffic Operations Center Operator trainee. Upon hire, the ideal candidate will enter a 6 weeks training course where upon completion, you will then be classified as a certified Traffic Operations Center Operator (TOC Operator). The candidate will then be involved in managing traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and providing data entry and QA/QC for information in the State DOT Advanced Traffic Management System (ATMS) or Advanced Traveler Information System (ATIS). Typically works under supervision but must be capable of directing his/her own work, implementing response plans as outlined in the Standard Operating Procedures (SOP’s) and coordinating with personnel outside the facility.
The Traffic Operations Center is a 24/7 facility and Atkins is looking to hire several Operators for each shift. The shift times are as follows:
1st shift- 6:00 AM – 2:30 PM
2nd shift- 2:00 PM – 10:30 PM
3rd shift- 10:00 PM – 6:30 AM
Typical duties and responsibilities of this position are:
• Monitors congestion and incident information using various tools including ATMS and ATIS, EM radio traffic, CAD feeds and traffic reports from local media partners for incidents.
• Creates identified incident in ATMS, notifies appropriate personnel, and provides additional responses as required.
• Actively reviews or implements traffic management through the use of tools such as ATMS, ATIS, DMS/CMS, Ramp Metering, 511 floodgates, and develops alternate route provisions when an incident or heavy congestion is detected and verified.
• Implements travel time postings on DMS/CMS during peak traffic hours as needed.
• Manage traffic signal timing or notify appropriate agency as outline in SOP’s
• Activates county alerts (targeted floodgates) for incident response as appropriate.
• Activates Amber/Silver Alerts or other messages on regional devices as outlined in SOP’s.
• Receives and responds to emails or re-directs to appropriate staff as necessary.
• Monitors feedback messages from 511 system users and provides customer service by returning calls from those leaving feedback messages.
• Compiles daily 511 feedback report for vendor and client review.
• Coordinates with other DOT agencies and serves as primary point of contact for STIX within own state.
• Researches, identifies and reviews planned construction, maintenance, and special events and activities as required.
• Assist with data collection to include in monthly reports, travel speed and travel time reports, incident reports and any other reports that are requested
• May perform such other assignments as the Supervisor may deem necessary from time to time.
Job Requirements:
The appropriately qualified candidate will have the following core competencies and required experience:
High school diploma (or equivalent); one year related experience in dispatch center or 911 operations is preferred; experience in a position involving public contact and telephone responsibilities preferred.
Upon hire, the successful completion of the TOC Operator certification training course.
Must be proficient with computer skills.
Excellent oral communication and interpersonal skills required.
Must have good command of the English language.
Ability to perform in a professional courteous manner and remain friendly while under pressure.
Must have an aptitude for geography and maps.
Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace.