Trainer Job in Plymouth Meeting 19462, Pennsylvania Us
Expert Technology Associates is a recognized leader in sales, consulting and on-going support of voice and data technology systems is looking for a Trainer to join our Installation team.
Description of Responsibilities:
Provide effective end user training of telephone systems, voicemail systems, system administration, peripheral equipment and software. Pick up checks and delivery and acceptance letters. Assist Project Managers, System Implementation Specialists and Application Engineers in providing high levels of customer service to new and existing customers
Additional Responsibilities include:
· Provide training and live day support on telephones, voicemails, peripheral equipment and administration training to all new and existing customers ETA employees as needed
· To be prepared with the proper user guides and training materials for your job
· Create training materials for phone systems, voicemail systems and system administration software
· As part of your job function you might be asked to pick up a check and the delivery and acceptance letter
· Provide assistance to Project Managers, System Implementation Specialists, and Technicians in coordinating scheduling
· Follow – up with customer to ensure satisfaction of trainings and to see if follow up training is needed
· Stay current with being able to train on and operate all products and software releases
· Perform all duties in a timely and efficient manner while projecting a positive attitude and caring demeanor
· To use the proper systems and procedures to complete your job function
Qualifications:
- Bachelors Degree or equivalent work experience.
- Excellent customer communication skills, both oral and written
- Communicative skills to convey a situation in a professional and logical manner
- The ability to prioritize multiple assignments and meet deadlines
- Strong organizational, administrative time management skills
- Proficiency with Microsoft Office applications
- Experience working with CRM Systems (Q360)
- Strong business vocabulary
The Right Candidates will Benefit From:
- Full benefits package including disability and life insurance
- 401 K program
- Ongoing training, support and development including education reimbursement.
If you have integrity, a caring attitude and work hard, please send your resume installcareers@expertta.com to be considered for this position.