Training delivery and Change Manager recruitment
This role involves the development, delivery and updating of the APAC eBusiness training curricula, documentation, change management and related communications and the development and delivery of change management workshops. You will be driving training tools and facilitating change through individual country training managers.
The expected outcome is eBusiness training delivery across all APAC staff and customer base during product launches and subsequently on a needs basis and the development of user manuals, training documentation supporting new and existing eBusiness systems, change management communications and the development of supplementary materials for systems release changes.
Responsibilities
- Deliver all training, change management and communications of the eBusiness product suite regionally and to ensure it is understood and fully leveraged by all customer facing APAC staff through the delivery of high quality training (one on one, instructional etc), materials, tools and communications.
- Create a skills matrix to continually monitor training progress and manage ad hoc training when needed.
- Develop the eBusiness training and document library to be accessible by all employees.
- To manage and ensure high standards in the knowledge level and quality of training across the company - particularly across customer facing teams and their customers.
- To provide an avenue by which enhancements communicated during training can be submitted, measured on ‘do ability’ and prioritised in the eBusiness program of works.
- To ensure senior management are fully aware of internal and external knowledge of our eBusiness solutions and of any emerging issues or requirements.
Requirements
- University degree or equivalent experience in the field of Arts/Humanities, Business, eBusiness, Information Technology or equivalent;
- Insurance and eBusiness Training/Facilitation experience is preferred
- Able to act independently and efficiently with minimal guidance.
- Customer oriented both internal and external able to build relationships across teams and customer organisations;
- Sound interpersonal and communication skills and is able to deal directly with intermediaries and potentially back office staff;
- Excellent oral and written communication skills;
- Strong communication and presentation skills (verbal and written);
- Planning, prioritisation and organisational skills;
- Ability to work in a challenging and delivery focused environment;
- The ability to work to agreed deadlines.
- Strong documentation skills
- Stakeholder management and leadership skills
- Conflict management and negotiating skills
- Training and communications experience (external and internal facing)
If you are interested in this requirement and have what it takes please email your resume to me at ccreighton@morganmckinley.com.sg I will call you back for a private discussion.