Training Manager Job in Fort Worth 76161, Texas Us
Residential Credit Solutions, Inc. was created to provide solutions to the changing mortgage industry. Our focus is to keep our mortgage customers in their homes and to provide timely, accurate and professional service to everyone, every time. Our company is seeking a Training Manager to join our team.
SCOPE OF JOB:
Responsible for training new and existing employees on company policies and procedures. Will assess staff training needs, providing plans and programs necessary to fulfill the division’s objectives.
RESPONSIBILITIES:
· Manage, administer new hire training curriculum
· Monitor online employee testing and certification process
· Train employees on updates/changes to company procedures and individual employee’s areas of improvement.
· Partner with management and department to implement new progressive online and classroom training
· Ensures and creates training information that is current according to industry information
· Develop, maintain/update existing training materials as needed
· Design and lead development of materials for train-the trainer facilitation
· Develop/manage training database
· Ensure consistent update and publishing of policies and procedures
KNOWLEDGE AND SKILLS:
· Excellent oral and written communication and presentation skills.
· FiServ mortgage loan servicing system preferred
· Thorough knowledge of regulations that impact the mortgage industry
· Manage multiple tasks, projects and ability to prioritize
· Proficient in PC applications including MS Excel, Word, Access and current company systems
EDUCATION AND EXPERIENCE:
· College degree desirable or equivalent work experience
· 5+ years loan servicing experience
· 5+ years’ experience developing/facilitating training programs with previous supervisory/management experience
· Excellent planning, organizational, and time management skills
PHYSICAL REQUIREMENTS:
· Sedentary – Primarily sitting. Walking or standing brief periods. Occasionally exerting up to 10 pounds of force.