Transfer Agency Vice President (IFS

Our Company

 

State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $21.510 trillion in assets under custody and administration and $1.877 trillion in assets under management at September 30, 2011, State Street operates in 26 countries and more than 100 geographic markets and employs 29,685 worldwide. For more information, visit State Street’s web site at www.statestreet.com

 

Promoting a culture of excellence

 

With more than 29,000 employees across 26 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility — to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.

 

We’re a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us — people like you. We encourage you to explore the possibilities that a career at State Street can offer you.

 

State Street is committed to embracing diversity and inclusion in the workplace.

 

JOB DESCRIPTION

 

Job Summary

 

The Transfer Agency team is seeking an individual at Vice President level who meets the following requirements:

 

·         A strong Hedge Funds Background with 8 -10 years’ experience in the industry

·         Very good technical knowledge in Hedge fund products and structures

·         A decision maker with a pro-active approach to Operational problems

·         Outstanding leadership and communication skills

·         Proficiency in a highly controlled environment

·         Extensive management experience and first-rate motivational ability

·         A strategic outlook with the capacity to contribute positive ideas to senior management 

 

Roles and Responsibilities:

 

LEADERSHIP

 

·         Responsible for the setting and achievement of specific department performance targets and objectives

·         As a member of the senior management team lead, direct and manage the department

·         Exercise operational oversight within the department and make sound operational decisions

·         Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies

·         Create and drive a culture of strict adherence of all Corporate and Departmental procedures.

·         Provide leadership and support to the department managers necessary for ensuring their teams are organized working as efficiently controlled as possible.

 

CLIENT RELATIONSHIP

 

·         Ownership, management and development of strong client relationships

·         Handle and resolve complex or unusual operational and managerial problems that are referred from department managers

·         Take responsibility to ensure the TA service delivery client relationship for your clients is consistently met or exceeded. Ensure the department continues to adopt a proactive rather than a reactive approach to initiatives client needs. Manage service creep.

·         Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer.  Drive procedural changes to improve performance of the department or of related business areas

·         Continually develop expertise in all area of the business

·         Represent TA at broader client service meetings, sales presentations or internal cross departmental meetings.

 

RESOURCE MANAGEMENT

 

·         Identify and secure resources required by the department and ensure effective utilisation

·         Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines

·         Actively support the overall organization and Transfer Agency Training Plan

·         Assist more senior colleagues and deputise in their absence

·         Utilise management information to assist in managing both clients and resources

·         Focus on development opportunities for your direct reports and ensure a focus on non-operational management within the department

·         Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

 

RISK REGULATORY

 

·         Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization

·         Promote risk awareness, assessment and control within the department

·         Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements

·         Understand the risk environment within the department and manage appropriately

 

COMMUNICATION

 

·         Provide regular feedback to  managers and more senior colleagues with regard to Transfer Agency operations

·         Lead and contribute to operational, client, risk, audit and regulatory meetings as required

 

CHANGE MANAGEMENT

 

·         Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven

·         Provide support during the implementation of change

·         Ensure  participation in the completion and implementation of department wide projects and lead local team initiatives

 

Knowledge, Skills Experience Required

 

·         Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.

·         Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint

·         Strong written verbal communication skills

·         Possess excellent organisational, planning and co-ordination skills.

·         Ability to work accurately to tight deadlines

·         Proactive and able to work independently and as part of a team

 

Core Competencies

 

·         Accurate and Precise

·         Team Oriented

·         Organised

·         Flexible

·         Self-reliant

·         Enthusiastic

·         Excellent communications skills

 

To apply for this job click the “Apply” link. This will bring you to our careers webpage. Select “Job Opportunities” from the left menu. Select “Europe/MiddleEast/Africa” and search by job ID 57168.