Transfer Agency
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $23.441 trillion in assets under custody and administration and $2.065 trillion in assets under management at September 30, 2012, State Street operates in 29 countries and more than 100 geographic markets and employs 29,650 worldwide. For more information, visit State Street's web site at www.statestreet.com.
Promoting a culture of excellence
With more than 29,650 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is committed to embracing diversity and inclusion in the workplace.
Job Summary
Provide management and direction of the team and its resources in order to ensure internal and external client deliverables are met and quality customer service is maintained. A key responsibility will be the hiring, training, motivating, appraising and retention of staff to achieve individual/department goals. In addition a focus is required on change management and risk management.
Job Duties and Responsibilities
TECHNICAL KNOWLEDGE / PROCESS IMPROVEMENT
- Ensure that specialist knowledge relating to the Registration team is kept current and disseminated as appropriate and be aware of possible future developments and trends
- Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk
- Ensure an awareness of and adherence to the key TA controls at all times
- Ensure team participation in the completion and implementation of department wide projects as required and to lead local team initiatives
- Participate in data review, including checking and sign-off of work, where controls require Senior Associate sign-off
- Management of key department tasks such as;
- Share Register Maintenance
- Client bank account maintenance
- Escalations
- Review of fund documentation
- Reporting
COMMUNICATION
- Attend and contribute to operational, client, risk, audit and regulatory meetings as required
- Communicate relevant information as appropriate up and down the line and escalate where necessary
- Attend and actively participate in all team meetings, ensuring communication is open
- Actively participate in your chosen Focus Group
TEAM MANAGEMENT
- Manage resources to ensure all queries and tasks are resolved in a timely manner
- Work as an effective team member with other internal providers to meet our key deliverables
- Act as a point of escalation for team members/internal providers with challenges or concerns relating to the Registration team and manage these issues to resolution, with consideration for the internal escalation policy
- Ensure a focus on resource management, including the planning and management of holiday leave, training days and sick leave
- Ensure the team procedures are operationally sound with an emphasis on risk reduction and compliance issues, that they are in place for all tasks and that they are adhered to
- Foster an environment where team members are developed, trained, coached and mentored to bring them to a high standard of knowledge and quality, making use of the Training Pathways provided.
- Focus on development opportunities for your Associate 2's with Staff and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
- Develop and assign team goals and objectives which are in line with overall organisational goals
- Support and champion team integration within the department along with interdepartmental and organisational integration
LEADERSHIP
- Using corporate PPR tools, actively participate in the performance appraisal process with your direct reports and monitor overall timeliness of completion for the entire team
- Monitor individual and team performance and provide regular feedback throughout the year to your direct reports and provide support to Associate 2's with staff in this regard
- Manage performance issues and recommend and take appropriate action on a timely basis
- Actively contribute to department staff planning, including recruitment and succession planning and remaining within budgeted staff numbers
- Promote a positive working environment and good levels of team morale
Knowledge, Skills Experience Required
- Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
- Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
- Strong written verbal communication skills
- Possess excellent organisational, planning and co-ordination skills.
- Ability to work accurately to tight deadlines
- Proactive and able to work independently and as part of a team
- Sound procedural, technical and product knowledge of the Transfer Agency business is desired.
- Typically candidate will have strong experience in a similar environment, including proven experience in a management/supervisory capacity.
Core Competencies
- Experience within Registration/Transfer Agency
- Accurate, Precise and Organised
- Team Oriented, Enthusiastic
- Excellent communications skills
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