Travel Counselor 1

What is it that defines a great travel planning experience?  At American Express Travel, we believe it’s the people. 
The American Express Consumer Travel Network (CTN) is actively seeking Travel Counselors that can combine their passion for selling travel with a customer service-focused approach. We strive to create life-long advocates of our company, while offering unlimited earning potential to our sales force. Our Counselors act as consultants, tailoring our products and services to create a unique and memorable vacation experience.
Successful candidates are responsible for servicing inbound calls and providing exceptional delivery of travel services to American Express Consumer Travel Network (CTN) Cardmembers.  Excellent customer service orientation is required as Travel Counselor’s are responsible for providing quality service, timely and accurate completion of travel arrangements and the sale of value added services. Expertise is required in international and domestic reservations, with a key focus on destination, air, car, hotel knowledge.
We believe our customer’s vacation begins from the moment they call.   We want extraordinary Travel Counselors to meet those expectations – and then surpass them – by creating travel experiences of a lifetime.
Are you extraordinary? If so, please apply online today.
To learn more, click on www.americanexpress.com/traveljobs
 
 BENEFITS - (Based on individual elections)
• Competitive Salary and outstanding recognition programs
• Incentive bonus awards
• Medical, Dental and Vision insurance (Day 1)
• Generous Vacation and Vacation Purchase Plan;
• 401(k) WITH company match of up to 5% after one year;
Profit sharing
• Ongoing education and paid training programs, tuition assistance, and luxury Familiarization trips
• Legal Assistance, Pet Insurance, Life and Disability Insurance;
• Medical and Dependent Care Reimbursement programs;

• Domestic Partner Benefits.

Our Travel Counselors/Travel Agents must have a passion to serve their clients and surpass client expectations.
This position requires a minimum of 2 years recent experience selling all areas of travel services.
Domestic and international destination knowledge with a focus on air, car and hotel are key areas of required expertise.
Computer reservations experience required, SABRE is strongly preferred.
The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential.
Candidate must possess strong consultative selling skills, decisive and successful problem solving skills, excellent written and verbal communication skills, in addition to strong organizational and prioritizing skills.
The ability to use the Internet effectively to service customer needs is a must.
The candidate must be self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives, and work ethic.
Candidate must demonstrate the ability to perform in a team environment and to work as a team with cross-functional organizations.
The ability to work in a changing environment is essential as this position requires flexibility to work various shifts as determined by customer call volumes and business needs.
If you have the required skills, apply now!
Relocation may be available to those who meet certain criteria.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Additional Information:


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