Travel Counselor/Concierge
Travel Counselor/Concierge - 6 Month Contract Job
To meet and exceed customer expectations by providing the best possible travel and concierge service with premium value. Responsible for providing travel services for Amex Premium card members in Japan from Canada in a call centr environment. Travel counsellors are responsible for providing quality service, timely and accurate completion travel arrangements and the sale of value added services assisting the card member with all travel needs including concierge service. Call center is for mainly MTS Japan clients hence most of customer communication is in Japanese language. The candidate must be self-motivated and have the ability to perform in a team environment. This position requires flexibility to work various shifts as determined by customer call volumes and business need. American Express is an equal opportunity employer. Japanese language skill both verbal and written. Hospitality industry background is preferred. GDS skill is a plus. Must have Valid work status in Canada Native Level Japanese language skill - both oral and written