TS Client Service – Client Service Representative (German Speaker) – Clerical – Based in Bournemouth recruitment
About TS Client ServiceTS Client Service is responsible for service delivery to more than 12,900 proprietary clients and more than 37,000 firm-wide clients across multiple segments markets.
The Implementation of new business, proactive service, reactive service technical support across the TS product spectrum are all delivered through a range of channels that can be tailored to our clients needs. 1,260 client service professionals are located in 49 cities globally and support 20 languages ensuring that our diverse client base experiences best in class service.
Key ResponsibilitiesAnswering incoming telephone calls into the European Solution CentreWork as part of a team of up to ten Customer Service Representatives reporting into one of the three Solution Centre Supervisors.
Respond to on average 25-40 telephone calls per days relating Treasury Services Cash Management enquiries.
Examples of the types of enquiries received are Balance Enquiries, Debit / Credit Enquiries, initiation of investigations enquiries to return , recall or obtain further details.
Learn how to respond to enquiries on all JPMorgan Branches including European and New York accounts.
Work across multiple shifts mainly covering core hours but potentially any time between 6am and 6pm UK time.Talk to external Multinational Corporate, Financial and Non Bank Financial Institutions and internal partners.
The successful applicant must be prepared to work under pressure and be focused on achieving the teams objectives which include answering incoming client calls within a defined timeframe (Average Speed of Answer), ensuring that as many calls as possible are answered correctly and fully first time, performing root cause analysis to see how we can reduce the amount incoming calls and work with clients to enable them to self serve whenever possible.
Use a number of different enquiry systems to successfully identify relevant information.
Qualifications
Your Background:These points have been carefully considered as being essential for the role.
Your background must accurately reflect all of these for your application to be considered.
Strong written and verbal communication skills including fluent Russian at a business levelDemonstrate strong customer service experienceA full working knowledge of FTS, Pega SSR would be an advantageAbility to work to deadlines and good time management skillsGood Excel and PC skillsAbout J.P.Morgan Treasury Securities ServicesTreasury Securities Services (TSS) generates more than $8 billion in revenue annually and is a global leader in custody, securities lending, fund accounting and administration, as well as in treasury services. TSS supports the needs of institutional clients worldwide and is one of the top three providers in both of its businesses: Treasury Services (TS) and Worldwide Securities Services (WSS).
About J.P. Morgan Treasury ServicesJ.P. Morgan Treasury Services (TS) is one of the world's largest providers of treasury management services.
J.P. Morgan's TS business is a full-service provider of innovative cash management, trade, liquidity, commercial card, and escrow services - specifically developed to meet the challenges treasury professionals face today.
More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan.
About J.P. Morgan Chase Co.J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.