TS Client Service – Client Service Representative (Japanese Speaker) – Clerical – Based in Bournemouth recruitment

Team DescriptionResponsible for handling all day to day transactional queries received from TS and WSS cash clients and internal partners in the Europe, Africa and Middle East regions.
The centre offers dedicated language lines to support French, German, Italian, Spanish and Portuguese, Russian and Arabic speaking clients.
We support all transactional queries processed across all European branches on the FTS processing system and also NY transactions across the GFP system.
Our operating model which incorporates our sister sites in Tampa and Sydney allows customers to gain 24 hour support using just one phone number.
We are currently able to solve 96% o all transactional queries whilst the client is on the phone and we aim to answer all phone calls within an average of 30 seconds.
Key Responsibilities:Answering incoming telephone calls into the European Solution CentreWork as part of a team of up to ten Customer Service Representatives reporting into one of the three Solution Centre Supervisors.
Respond to on average 25-40 telephone calls per days relating Treasury Services Cash Management enquiries.
Examples of the types of enquiries received are Balance Enquiries, Debit / Credit Enquiries, initiation of PRPC Enquiries to return , recall or obtain further details.
Learn how to respond to enquiries on all JPMorgan Branches including European and New York accounts.
Work predominantly core hour shifts but may on occasion be required to work any shift between the hours of 6am and 6pm London time.Talk to external Multinational Corporate, Financial and Non Bank Financial Institutions and internal partners.
The successful applicant must be prepared to work under pressure and be focused on achieving the teams objectives which include answering incoming client calls within a defined timeframe (Average Speed of Answer), ensuring that as many calls as possible are answered correctly and fully first time, performing root cause analysis to see how we can reduce the amount incoming calls and work with clients to enable them to self serve as much as possible.
Use a number of different enquiry systems and both on the job and class room training will be arranged.

Qualifications
Your Background:These points have been carefully considered as being essential for the role.
Your background must accurately reflect all of these for your application to be considered.
You will speak fluent Japanese at a business level.Demonstrate strong customer service experienceA full working knowledge of FTS, Pega SSR would be an advantageAbility to work to deadlines and good time management skillsGood Excel and PC skillsAbout J.P.Morgan Treasury Securities ServicesTreasury Securities Services (TSS) generates more than $8 billion in revenue annually and is a global leader in custody, securities lending, fund accounting and administration, as well as in treasury services. TSS supports the needs of institutional clients worldwide and is one of the top three providers in both of its businesses: Treasury Services (TS)
and Worldwide Securities Services (WSS).
About J.P.
Morgan Treasury ServicesJ.P.
Morgan Treasury Services (TS) is one of the world's largest providers of treasury management services.
J.P. Morgan's TS business is a full-service provider of innovative cash management, trade, liquidity, and escrow services - specifically developed to meet the challenges treasury professionals face today.
More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan
About J.P. Morgan Chase Co.J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.JPMorgan is an Equal Opportunity Employer.