TS Technology – Distributed Technology Operations Team Lead – AVP – Based in Bournemouth recruitment

Business Overview:TS International Technology is a global technology organization that is responsible for the systems processing for international Treasury Services branches in EMEA, Asia and LATAM. The team responsible for Low and High Value payments, DDA, and local clearing links for these branches as well as a number of global utilities, SWIFT and OFAC. The team is based in Bournemouth, Mumbai, Hong Kong, Singapore, Tampa and San Paulo.
Team DescriptionThe Core Operate team provides level 1 and level 2 support across a range of distributed technology applications. These applications include the Strategic International Payments platform as well as a mix of other critical and non-critical applications. The team employs a Follow-the-Sun support model with a presence in India, UK and USA covering 24 hours a day, 5 days a week. This role is key in managing a team of resources and will require a mix of hands on support work and team management responsibilities.
An element of staggered working hours will be required.

Key Responsibilities:Leading a team of 6 support staff providing 1st and 2nd level production support services.Working with colleagues in other regional teams to ensure consistent, high quality levels of support are maintained.Working with the project delivery teams to ensure the quality of deliverables into production.Providing front line support to our business operations clients.Logging, analysing and managing queries, problems and incidents to resolutionHelping driving continuous improvement within the team as it relates to incident, problem and change management excellence.Proactive capacity and resiliency planning and execution.Providing technical assistance during production incidents.Understanding the impact of change in a complex technical environment.

Qualifications
Your Background:Proven knowledge and experience of some of the following technologies is strongly desirable:-UNIX Solaris 10 and Linux RHELOracle 10G RACWintel technologiesAutosysXMLWebsphere MQwebMethodssftpconnect:direct (NDM), including Java APIsSSL securityVCS clustering
TivoliClearcaseDesirables:A strong understanding of incident, change and problem management, and how to apply them effectively.Experience of providing production support in a complex environment, preferably within financial services sectorAn understanding of file transfer and messaging environments.Experience of High Availability architecture designs in an Active-Active application model.Able to appreciate and share best practices throughout the team.Excellent analytical skills.Excellent trouble shooting skillsGood communication both written and verbal with an ability to communicate at all levels up to senior management.Ability to coordinate with multiple internal and external teams.Initiative, self-motivation and a sense of urgency.Ability to meet tight deadlines.About J.P.Morgan Treasury Securities ServicesTreasury Securities Services (TSS) generates more than $8 billion in revenue annually and is a global leader in custody, securities lending, fund accounting and administration, as well as in treasury services. TSS supports the needs of institutional clients worldwide and is one of the top three providers in both of its businesses: Treasury Services (TS) and Worldwide Securities Services (WSS).
About J.P. Morgan Chase Co.J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.