TS Technology – Mainframe Production Support Analyst – Officer – Based in Bournemouth recruitment
Business Overview:TS Core Cash Technology is a global technology organization that is responsible for cash management systems processing for international Treasury Services branches in EMEA, Asia LATAM. The department is responsible for the support and development of low and high value payments systems, and receivables processing. The TS Core Cash Technology team are spread across multiple locations and regions with the core team based in Bournemouth. Treasury Services has a global Client base.
Team DescriptionThe TS Core Operate Mainframe team provide production support of the payment and receivables applications. These applications are mission critical for multiple regions and the hours of coverage are close to 24x7, with callout for non UK working hours. The team also support the handover of project implementations into the production environment.
Key Responsibilities:Supporting Incident Management in the swift recovery of problems affecting the payment/receivables applicationsInvestigation and resolution of application processing queries raised by Business OperationsSupporting project implementations into the production environmentReduction production incidents associated with payment and receivable applicationsAccurately following processes associated with support tools e.g. Change and Problem management, service desk, project delivery frameworkCovering hours outside of UK core hours through rota'd support for early starts and oncall and adhoc requests for project implementationsSupport and initiate internal team projects to improve the quality and efficiency of the service provided
Qualifications
Your Background:You will have experience with
IBM Mainframe technology including
JCL, Natural, Adabas, Cobol, CICS and CA7You can demonstrate a hands-on approach to resolution of production incidents and the understanding of the bigger picture around production processes, from both a technical and a business perspective. You will also
have a drive to prevent repeat or potential issuesYou will be able to demonstrate a good understanding of generic banking application architecture, including financial transactions processing.
You will have excellent problem solving skills, ability to quickly broker solutions and resolve incidents
and perform appropriate root cause analysis.You can demonstrate an ability to work independently with limited supervision but always maintaining support for team goals.You can demonstrate strong time management and organizational skills with an ability to manage multiple tasks and deadlines. You must also have experience in work effectively under pressure, displaying a structured approach in time critical situationsDemonstrate a structured methodical approach to tasks that minimises operational risk.Desirables:Ideally you will have previous experience and
knowledge of structured project management techniquesAbout J.P.Morgan Treasury Security ServicesTreasury Securities Services (TSS) generates more than $8 billion in revenue annually and is a global leader in custody, securities lending, fund accounting and administration, as well as in treasury services. TSS supports the needs of institutional clients worldwide and is one of the top three providers in both of its businesses: Treasury Services (TS)
and Worldwide Securities Services (WSS).
About J.P.
Morgan Treasury ServicesJ.P.
Morgan Treasury Services (TS) is one of the world's largest providers of treasury management services.
J.P. Morgan's TS business is a full-service provider of innovative cash management, trade, liquidity, commercial card, and escrow services - specifically developed to meet the challenges treasury professionals face today.
More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan.
About J.P. Morgan Chase Co.J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.JPMorgan is an Equal Opportunity Employer