TS Technology – TS Core Operate Support Analyst – Officer – Based in Bournemouth recruitment

TS Technology - Distributed Technology Operations AnalystDescription
Applicants are sought for a Technology Operations Analyst position within the Treasury Services (TS) International Technology.We require a strong technician with proven track record of service delivery on large, complex applications.
Technology Operations are responsible for supporting and maintaining the application platform upon which TS core business is built.
The successful candidate will form part of a team of 6 based in Bournemouth which in turn forms part of our global support team based in Mumbai, Bournemouth and Tampa. The team is responsible for the provision of service delivery for TS applications running on the Distributed Technology platforms. These applications include the Strategic International Payments (iPAY) platform 24 x 7.
An element of staggered working hours will be required.

The role will require an ability to draw vendor, AD, testing and infrastructure as well as other internal support groups together during production incidents and problem resolution.
The core responsibilities of the role will include :Working with the project delivery teams to ensure the quality of deliverables into production.Providing front line support to our business operations clients.Logging, analysing and managing queries, problems and incidents to resolutionHelping driving continuous improvement within the team as it relates to incident, problem and change management excellence.Proactive capacity and resiliency planning and execution.Providing technical assistance during production incidents.Understanding the impact of change in a complex technical environment.About TS TechnologyTS International Technology is a global technology organization that is responsible for the systems processing for international Treasury Services branches in EMEA, Asia and LATAM. The team responsible for Low and High Value payments, DDA, and local clearing links for these branches as well as a number of global utilities, SWIFT and OFAC. The team is based in Bournemouth, Mumbai, Hong Kong, Singapore, Tampa and San Paulo.

Qualifications
Qualifications
Proven knowledge and experience of some of the following technologies is strongly desirable:-UNIX Solaris 11Oracle 11G RACWintel technologiesAutosysXMLWebsphere MQOracle Weblogicsftpconnect:direct (NDM), including Java APIsSSL securityVCS clusteringTivoliClearcase

Additional RequirementsA strong understanding of incident, change and problem management, and how to apply them effectively.Experience of providing production support in a complex environment, preferably within financial services sectorAn understanding of file transfer and messaging environments.Experience of High Availability architecture designs in an Active-Active application model.Able to appreciate and share best practices throughout the team.Excellent analytical skills.Excellent trouble shooting skillsGood communication both written and verbal with an ability to communicate at all levels up to senior management.Ability to coordinate with multiple internal and external teams.Initiative, self-motivation and a sense of urgency.Ability to meet tight deadlines.
About J.P.Morgan Treasury Securities ServicesTreasury Securities Services (TSS) generates more than $8 billion in revenue annually and is a global leader in custody, securities lending, fund accounting and administration, as well as in treasury services. TSS supports the needs of institutional clients worldwide and is one of the top three providers in both of its businesses: Treasury Services (TS) and Worldwide Securities Services (WSS).
About J.P. Morgan Chase Co.J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.