TSS Lead Operations Manager Job in Milton Keynes, Home Counties Uk

Key accountabilities
Responsible for the management of customer operational, delivery and transition topics within Telecommunication Services (TSS). Be able to operationally manage customer programs and projects across the TSS organization - initiatives to improve quality of service, transition new business, improve organizational readiness and implement delivery solutions in key areas of the TSS Service Line.

Duties and Responsibilities
Customers: -Manage business flexibility - ensure that Telecommunication Services delivers the company's services and focused solutions aligned with the customers' contracts, requirements, expectations and business drivers. -Customer satisfaction - ensure that the customers or customer facing units are supported by proactive communication with regards to quality service delivery or by escalating service violations with the associated corrective actions. -Planning and organising - establish and maintain an effective method of planning and organizing all the customer operational tasks and projects that Telecommunication Services are leading and for projects which Telecommunication Services have the supporting role. -Controlling - establish and maintain an effective method of controlling the success of all the operational tasks and projects that Telecommunication Services have the lead and for projects which Telecommunication Services have the supporting role. -Organisational implementation - identify and document Telecommunication Services' roles, responsibilities and reporting relationships, according to the agreed T-Systems functional structure, as relevant to the end customer. Finances: -Annual costs - collate and manage the annual detailed customer costs, according to T-Systems guidelines, for all Telecommunication Services cost centre's and ensure an effective delegation of responsibility to managers and team leaders. -Actual expenditure and forecasting - establish and maintain an effective method of controlling for the actual expenditure and predicting the annual forecasted expenditure for Telecommunication Services. -3rd party costs - ensure the prompt creation of supplier purchase orders as relevant to the end customer supplier invoices. -Investments and projects - ensure the preparation of business justifications for investments and projects associated with Telecommunication Services, as relevant to the end customer. -Risks and opportunities - establish and maintain an effective method of managing the customer risks and opportunities for the associated business of Telecommunication Services. Strategy: -Strategy execution - implement the agreed operational strategy and carry out projects to ensure the successful implementation of the agreed strategy. -Strategy changes - ensure adherence to the operational strategy implemented, provide feedback on results and negotiate changes to the agreed strategy. Business Development Sales: -Sales and pre-sales activities (ad-hoc) - contribute resources and thought leadership to pre-sales sales activities for Telecommunication Services, but prevent the wastage of resources on activities that are not aligned with the agreed operational strategy. Human Resources: Operations: -Processes and tools -Escalation - Ensure that a practical method of escalation for violation of service delivery is established and maintained for Telecommunication Services and that the global and supplier interfaces are established for effective communication. -Procurement - assist with the effective procurement of technology and support services according to the T-Systems guidelines, agreed operational benchmarks and ratios for Telecommunication Services. Management Systems: -Management systems - establish and maintain a simple but effective management system for the above Telecommunication Services functions, which consists of regular meetings, reporting and communication of results. -Quality management - this management system should deliver the assurance of service quality and to implement a controlled method of continuous service improvement.

Skills/Experience Required
-In depth and recent experience in Information Technology and Telecommunications industry. -Excellent working knowledge of management disciplines and processes -This role requires the ability to identify goals to be pursued, and to influence others towards these same goals. -The role requires an individual who is self-motivated and able to work independently and autonomously. Business Experience: -Understanding of business structures, drivers, influences and have knowledge of political and financial challenges of a large International group. - -Developing and managing costs, including understanding corporate accounting methods. -Proven track record in developing forecasts and plans, managing complex projects to quality, time and budget. Customer Experience: -Customer contractual service and service level agreement experience. -In depth experience in an outsource vendor environment, specifically in service delivery or experience working on the customer side of an outsourcing relationship. -Exceptional negotiation and presentation skills. Qualifications and Technical Requirements: -Experience of product specific designs utilising IP, IP VPN MPLS, ATM, Frame Relay, X.25, xDSL, Voice, VoIP, wLAN and security products such as Firewalls -Experience with SDH, PDH, DWDM, IP, Voice technologies such as CISCO, LUCENT, ERICSSON, NORTEL etc.

Desirable Skills/Experience
Experience of working with multiple business functions including: -Business Development Sales. -Customer Care Service. -Information Technology. -Project Management. -Finance Administration -Willingness to travel locally and Internationally

Advantage Technical Resourcing is acting as an Employment Agency in relation to this vacancy.