UK Institutional Client Relationship Manager
Our Company
State Street Corporation (NYSE: STT) is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. With $25.74 trillion in assets under custody and administration and $2.15 trillion in assets under management as of June 30, 2013, State Street operates globally in more than 100 geographic markets and employs 29,225 worldwide. For more information, visit State Street's website at www.statestreet.com.
Promoting a culture of excellence
With more than 29,225 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.
We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is committed to embracing diversity and inclusion in the workplace.
State Street Global Advisors (SSgA) is a global leader in providing investment management solutions to sophisticated investors worldwide. We commit experience, depth of resources and corporate strength to the singular goal of successfully meeting our clients' needs. As a result, our global clients have entrusted us with more than £1.4 trillion to manage on their behalf. We have a diverse client base within the institutional, sub-advised and intermediary marketplaces including pension funds, corporations, public funds, endowments, foundations and third-party distributors. We have been providing investment management solutions for four decades and today manage hundreds of investment strategies across all asset classes and across the risk spectrum.
The UK institutional marketplace is of strategic importance to SSgA and our London office is the headquarters of our Europe, Middle East and Africa business.
Purpose of role
As a Relationship Manager in our London team you will be responsible for shaping and influencing the customer experience of a portfolio of large and sophisticated institutional clients and prospects. You will have the opportunity to work with some of the leading minds in the global investment management industry to bring innovative investment solutions to our clients.
You will build meaningful, trust-based relationships with our clients and their advisors as you take the lead in helping us to address their challenges. Your determination to help our clients will stimulate an environment of collaboration, urgency, problem-solving and learning among colleagues across our organisation. Your energy, tenacity and creativity will help you to deliver innovative investment solutions that are tailored for the needs of our UK clients. The strength of your existing relationships with institutional investors and consultants will distinguish you as someone who can make a strategically important contribution to our UK business over the months and years ahead.
Role accountabilities
- Successfully managing a portfolio of key clients and prospects and building mutually beneficial relationships that are valuable for our clients and for SSgA.
- Working closely with local and global colleagues in Institutional and Intermediary Clients, Portfolio Management, Marketing, Product and Operations to ensure that we are growing our business in a client-centric ethos that also meets the needs of our shareholders.
- Contributing to the achievement of revenue targets from a range of SSgA strategies and solutions for defined contribution and defined benefit schemes that span active and passive investment styles, developed and emerging markets, traditional and alternative asset classes, LDI, absolute return and multi-asset solutions.
- Promoting the heritage and capabilities of SSgA as a world-leading provider of investment solutions.
- Ensuring our clients' positive experience within the firm by overseeing exceptional servicing, pre-empting any possible problems and proactively enhancing standards.
- Safeguarding the integrity and culture of our firm by championing risk and compliance policies that protect our clients' interests.
- Sharing your knowledge and experience with others in the business as we progress initiatives that make us even more relevant to our clients.
Knowledge, skills and experience required
- Understanding of best practice relationship management in a global investment management firm
- Good knowledge of the environment - competitors, regulators, industry bodies, markets, client needs, products and solutions
- Expertise in a range of single and multi-asset class solutions
- Strong listening skills
- Incredible networking and influencing skills
- Gravitas and credibility at all levels
- Excellent presentation and communication skills
- Strong idea generation, action orientation and goals focus
- Proven track record in building and growing new client relationships
- Knowledge of the legal, compliance and regulatory provisions associated with the role
- Effective planning and organising abilities
- Global mind-set and appreciation of operating in various cultures
- CFA or equivalent graduate-level finance qualification
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