Up to Vice President, Client Fulfillment Consultant, Global Client Services and Operations recruitment
Overview
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 18,700 ATMs and award-winning online banking with nearly 29 million active users. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries. Bank of America Corporation stock is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.
Job Description
An exciting opportunity has arisen to join as a Client Fulfillment Consultant in Global Client Services and Operations (GCSO).
Should have the skill, ability, experience confidence to partner senior regional sales product partners during the sales/RFP process help design suitable solutions (from an implementation perspective) for high value clients (with regional/global footprint) provide an E2E understanding of the same to key decision makers in the client organization.
Independent E2E responsibility for project management, client servicing, product implementation coordination for large, complex and specialized client requirements. IPCs are the primary interface with the client to facilitate establishment of connectivity for products and services. The associate must have strong organizational skills and will be responsible for coordination of all internal and external project related activities including the delegation of tasks quickly and effectively to ensure a timely and smooth client implementation process.
Requires excellent communication, influencing and negotiation skills to significantly impact on the ability of the department to effectively deliver products or services as well as exercising judgment and discretion to work through conflict resolution or ensure execution of project activities. Demonstrate attention to detail, team player, take end-to-end ownership, drive for results to grow the business, sustain intensity and optimism while focusing on the client.
This consultative approach requires the associate to recognize, evaluate and act upon those opportunities for additional client and sales collaboration or to improve client satisfaction. Negotiates and adapts to complex, multifunctional relationships within the customer environment as well as the bank environment. Applies multi-faceted client business rules and requirements to facilitate the delivery of a client specific customized configuration of technical and non-technical solutions.
Requirements
Required Skills:
- Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures
- Ability to establish and maintain effective working relationships with peers, customer group and management
- Excellent follow through and initiative
- Comfortable with direct client and line partner interaction, with proven client interaction abilities (at both senior decision making day to day operations levels).
- Ability to present ideas and information effectively in group settings
- Demonstrated knowledge and experience in requirements gathering and development for complex client needs
- Self starter and independent worker, ability to work with minimum supervision
- Expert in structured project management methodologies/practices/tools with the demonstrated ability to successfully deliver large scale projects on time and on budget
- Very strong analytical, problem solving, ideation time management skills
- Expert in Microsoft Office (and/or other analytical software)
- Strong writing, presentation and oral communication skills
- Able to take high level information and drill down to detail level that can be shared and communicated to various audience levels
- Prior relevant banking experience in Asia with in-depth knowledge of Treasury Management products implementation of the same (especially multi-geography H2H implementations)
- Excellent interpersonal skills; positive attitude; team player; flexible
Desired Skills
- Six Sigma Green/Black Belt experience or PMP Certification
- Able to work independent of direct supervision
- Multi-lingual (English, Mandarin, Cantonese)