User Experience Engineer
User Experience Engineer - Boston, MA
Liberty Mutual Insurance
“Helping people live safer, more secure lives” since 1912, Boston-based Liberty Mutual Insurance is a diversified global insurer and third largest property and casualty insurer in the U.S. based on A.M. Best Company’s report of 2010 net written premium. Liberty Mutual also ranks 82nd on the Fortune 100 list of largest corporations in the U.S. based on 2010 revenue. As of December 31, 2010, Liberty Mutual had $112.4 billion in consolidated assets, $95.4 billion in consolidated liabilities, and $33.2 billion in annual consolidated revenue.
Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety.
Liberty Mutual Insurance (www.libertymutual.com) employs over 45,000 people in more than 900 offices throughout the world.
The Liberty Mutual Personal Markets Web Experience Team has an outstanding opportunity for a User Experience Engineer.
The User Experience Engineer improves the usability of public-facing websites and online applications to increase the efficiency, effectiveness, and satisfaction of the online experience for our customers. The User Experience Engineer works closely with project teams to understand users' intentions and to test functional designs and prototypes in keeping with users' goals and the company's business objectives.
The company is looking for a User Experience Engineer who is comfortable working in a corporate environment. This is a 37.5 hour per week (5 days per week), permanent position. The position is based in our home office in downtown Boston, MA.
Responsibilities
- Design and lead usability studies and usability testing
- Write heuristic evaluations and expert reviews, prototype user interfaces, and conduct usability testing
- Advocate for users while understanding the business goals of the stakeholders and management
- Interact with a wide variety of stakeholders - business sponsors, product managers, business analysts, technical leads, and developers
- Participate actively in usability testing, including note-taking and moderating, to understand user behaviors and preferences
- Analyze the results from usability tests, and write up findings and recommendations in Word, Excel, and PowerPoint
- Create low- to medium-fidelity prototypes and wireframes
- Document end-to-end user experiences, including user workflows and specific UI screens and components
- Additional responsibilities may include supporting the Principal Information Architect with ongoing project work
Qualifications
- MS in Human Factors, HCI, Information Design, or similar field
- Demonstrated interest in user-centered design and cognitive psychology
- Experience leading usability projects
- Experience in social media and mobile related technologies
- Experience running usability tests and writing expert (heuristic) reviews
- Experience creating prototypes and wireframes
- Experience using Morae or Camtasia
- Experience juggling multiple projects in a fast-paced environment
- Ability to think creatively to come up with solutions
- Excellent presentation and communication skills
- Ability to work independently while effectively communicating with both external and internal clients
- Experience with rapid prototyping
- Understanding of information architecture
- Familiar with the tools of graphic design, screen layout, and visual design (Photoshop, Visio, Axure)
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
- 401K and Company paid pension plan
- Medical coverage
- Dental coverage
- Paid time-off
- Pay-for-Performance
- Discounts on automobile and homeowner's insurance
- Discount fitness memberships
- Flexible spending accounts
- Tuition reimbursement
- Vision care coverage
- Work/Life resources
- Credit Union membership
- Employee and Dependent life insurance
- Disability insurance
- Long-term care insurance
Overview:
We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way.
We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success.
We believe our employees take pride in knowing that they help people live safer more secure lives everyday.
Responsibility. What's your policy?
