UT Income Account Manager – 12 month FTC recruitment

Main Job Purpose:

The Account Manager is responsible for the processing of Income in the UK and Irish market for Unit trusts.
They will collate documentation received from information providers and use this information to advise clients of and pay out on any income distribution using the in-house custody system.
The Account Manager will also provide direct support to clients including operational and processing knowledge. Ensure that clients' questions and issues are responded to in a timely and appropriate fashion.

Key Responsibilities:
Responsible for :
· Collating information and announcements regarding dividends and processing of all income events for UK and Irish Unit trusts.
· Ensuring all UK and Irish income distributions are received and announced to clients in a timely manner.
· Reconciling UK and Irish Income received from the unit trust managers
· Acting as main client contact for an extended number of clients.
· Assisting Clients in investigations and responding to queries within a timely manner.
· Guaranteeing the follow up of all rules given by the applicable laws and regulations.
· Ensuring that transactions/investigations comply with internal/external policies and regulations.
· Ensuring relevant deadlines and other performance standards are met.
· Ensuring the escalation of problems to group head/department management.
· Ensuring up-to-date procedures are maintained.
· Ensuring all income events are received and announced to clients in a timely manner.

Contribute to:
· The development/implementation of enhancements in providing product expertise.
· Client service with high quality.
· Support other team members in case the workloads require.
· Co-ordinate with other team members when abnormal workload or situation require.
· Train newcomers.

Candidates - Experience required:

· Operational experience in a high volume brokerage or custodian environment of a major ("blue chip") institution or the demonstrated ability to learn the details of the environment quickly
· Practical knowledge of Income processes in the UK market income on Unit trusts.
· An understanding of reconciliations
· Flexible approach to working hours
· Client awareness
· Risk awareness
· Self confidence and independence, taking responsibility for the assigned task and client responsibilities
· Ability to work under pressure
· Experience in dealing with Unit Trust Managers