** VCH,Coord Patient Access & Triage
** VCH,Coord Patient Access Triage - FT Evenings
The goal of this position is to plan, coordinate, and facilitate the care of patients between facilities in accordance with the defined policies and procedures; and to provide telephone triage service for specific physician groups as contracted. Key Functions and Expected Performances: PLANNING MANAGING CARE Works directly with Vanderbilt MDs and outside MDs to ensure patient care needs is communicated to the appropriate personnel. Utilizes assessment skills to determine acuity of patient in order to place in appropriate queue. Accountable for all aspects of patient transfer and/or triage while documenting information in appropriate systems. Appropriately assess, prioritize, and implement the triage process, while performing complex telecommunications interviewing using triage protocols. Ensures regulatory requirements for patient transfer are met. CONTINUUM OF CARE PLANNING Assumes coordination of patient transfer from one facility to another per the standards of practice. Ensure completion of transfer through patient arrival or non-arrival per the standards of practice. Resolve problems and answer inquiries concerning policies, procedures and practices related to patient transfer. When performing telephone triage apply the intervention which may include actions such as teaching, counseling, coordinating resources, or speaking with family members, and using effective problem-solving skills regarding the correct disposition. Develop collaborative plan of care with caller, their support system and their providers. PATIENT FAMILY EDUCATION (TRIAGE SPECIFIC) Demonstrate effective communication skills, including effective listening, assertiveness, counseling, and negotiating skills, and sensitivity to diverse cultures. Independently evaluates and provides age specific education and teaching plans to patient care givers. Appropriately choose and use the protocols/guidelines and appropriate resources. Review and provide appropriate parent advice tips and health education information. PROBLEM SOLVING Identifies or indicates problematic transfers per the standards of practice and initiates escalation process if necessary. Work to resolve issues directly with physicians involved and ensures follow-through. Identifies problems when goals are not met and utilizes problem solving skills to participate in solutions/resolutions by communicating ideas to management. Demonstrates effective use of equipment (computer, telecommunications, fax machines, etc.). Provide first level troubleshooting efforts, with subsequent notification to appropriate parties for additional repairs. COMMUNICATION COLLABORATION Clearly communicates significant information from one facility to another. Communicates directly with physicians, families, and caregivers. Independently collaborates with peers to determine appropriate placement of patients or plan of care. Maintains confidentiality of information regarding callers, clients, and coworkers. Maintains routine communication with management regarding concerns, improvements, or any job performance needs. Continuous Learning Assumes responsibility for continuous learning. Participates in quality improvement through data collection. Reviews samples of calls for quality improvement purposes and obtains necessary training to meet the expectations of the departmental standards.