Vice President, China Client Service Team Manager recruitment
Manages a small to medium sized unit/segment of service and/or implementation processes and activities. Has solid knowledge of the end-to-end sales, service and fulfillment process. Responsible for building and managing client and business partner relationships while improving overall client delight. Ensures adequate staffing levels and service level agreements are met in a timely manner to drive client delight. Responsible for: expense and performance management, process excellence, turnover, reporting, and forecasting trends to drive efficiencies. Monitors internal processes and leverages six sigma methodology to drive efficiencies and streamline processes. Manage compliance and audit controls to ensure mitigation of risk to the client and the Bank. Increase six sigma utilization to enhance process excellence. Provides leadership and direction to teams ensuring swift adoption. Must lead people to perform, translate strategy into tactical action plans, recruit and grow talent while staying client focused.