Vice President, Client Services Manager – Trade, Global Client Services and Operations recruitment
Overview
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 18,700 ATMs and award-winning online banking with nearly 29 million active users. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries. Bank of America Corporation stock is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.
Job Description
- Manages a medium-large segment or unit(s) of a product line and/or function of the company's operations activities.
- Functions managed typically have a high degree of monetary exposure due to transaction size and critical daily production windows which can impact client relationships.
- Oversees daily activities and ensures adherence to procedures and regulatory requirements (e.g. transaction research).
- Develops and implements new processes/procedures to ensure an effective global alignment and end-to-end process, integration and ability to balance workload across multiple sites, while maintaining World Class Client support.
- Reviews and recommends new methods and procedures to make daily operations in the areas more efficient and to resolve non-routine and/or complex and broad operations issues or problems often requiring research and use of Six Sigma tools.
- Manages performance for their entire team, including Associate development, compensation decisioning, and talent planning.
- Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects.
- Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements.
- Manages client, business and/or supplier relationships.
- Six Sigma/Lean experience preferred.
- Incumbents normally have 10-15 years of operational management experience.
- Expected to provide World Class Client Service and ensures total client satisfaction.
- Responsible for the effective management of Client Servicing teams in Hong Kong and Guangzhou China
Requirements
- Strong people management and leadership skills.
- Excellent knowledge in trade products and Uniform Rules of International Chamber of Commerce with all-round experience in trade operations.
- Strong analytical and presentation skills.
- Capable of using Six Sigma tools to ensure an effective and efficient end-to-end processes.
- Excellent Global Attitude, global mindset and culture and client centric.
- Effective communication in Cantonese, Mandarin and English
- Strong working knowledge of Microsoft Excel spreadsheet, Word, and PowerPoint .
- A strong team player and proven capability of managing a team across Hong Kong and Guangzhou, China.
- Working well under pressure to meet tight deadlines.
- Flexibility to attend calls in early morning and late night outside normal office hours with Global Distribution and Servicing Team (both US and Asia) in order to fulfill deliverables and involvement in global projects and initiatives.