Vice President, Client Technical Support, Equities recruitment
Company overview
Markit is a leading, global financial information services company with over 2,300 employees. The company provides independent data, valuations and trade processing across all asset classes in order to enhance transparency, reduce risk and improve operational efficiency. Its client base includes the most significant institutional participants in the financial marketplace. For more information, please see
www.markit.com
Department
Markit Equities Client Services
Department overview
Markit Equities provides a suite of products designed to give immediate access to the data required for equity derivative trading. This encompasses indices, dividends and ETPs delivered in one validated and cross-referenced feed.
Position summary
The role will be based in London working within the Equities Client Service team, providing direct support for client technical queries, on-boarding and assistance with new client implementations. The role will also involve support for the sales/account management teams, particularly with regards to new or prospective clients and involvement with the technical and data teams. Products include dividend forecasting, equity index management and most recently multi-asset ETF services.
The role will be primarily client facing, so excellent communication and presentation skills are required, along with the confidence to visit and train clients where necessary. Experience of working with equity Derivatives, fixed income and commodities would also be an advantage.
Duties accountabilities
- Answering client technical queries on all products, including queries on data extraction and implementation whilst also providing support for internal analyst teams. Confidence in extracting data directly from SQL Oracle databases is therefore essential, along with an ability to provide consultancy and guidance to clients on the correct use of data.
- Troubleshooting supported applications and acting as a technical coordinator for complex issues, whilst acting as business facilitator for clients
- Escalating issues to 3rd and 4th level support and development teams as appropriate
- Liaising with internal Development teams and product groups on bug fixes and enhancements
- Supporting product development and sales teams in positioning new data products with clients.
- Enhancing existing client relations, particularly top tier investment banks by providing training, installation , general consultancy on implementation and data utilization
- Coordinating with external data providers on behalf of clients, to manage account licensing, reporting and permission request process.
- Identifying Sales leads within an account and feedback to Sales team.
Business competencies
Education and experience
- Bachelor’s degree (or equivalent) preferred.
- Database experience, particularly the ability to extract data using SQL and/or Oracle.
- Previous experience in a development role will be beneficial (XML, Web services, Java)
- Proven ability to investigate log files
- Client Relationship / customer support experience required
- Interested in finance and in particular the equities and fixed income markets.
- Proven ability to address and use initiative to deliver solutions to technical and business problems
Commercial awareness
- Experience of data licensing and publication also advantageous.
Personal competencies
Personal impact
- Focused on delivery
- Attention to detail and able to recognize possible changes to the processes to increase efficiencies.
- Display energy, drive and stamina ,open minded, flexible and willing to adapt to changing situations
- Ability use own initiative to solve problems
Communication
- Must be an excellent communicator both written and verbally. Must be able to convey complex ideas to a variety of functional and technical audiences
- Excellent interpersonal skills
Teamwork
- Must be a team player; Client Services are a small, close knit team who provide global support coverage. The ability to handover support and share assistance on ongoing issues across time zones is a key aspect of our successful delivery.