Vice President, Payments Manager recruitment

Overview

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 18,700 ATMs and award-winning online banking with nearly 29 million active users. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries. Bank of America Corporation stock is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.

Job Description

This is an exciting opportunity to work within the Retail Payments Back office operation team in Global Foreign Exchange. This Operation is servicing GFX clients through the ASIA to US time zone and customer service and exceeding client's expectation is key in a very challenging environment. We focus on flawless delivery of day to day ops supporting for Institutional, corporate and retail client base. Daily volumes in the back office range between 50 to 62,000 payments transactions across our Bank of America. These transactions are additionally serviced by the back office regions Chester, Concord and Hyderabad.

Responsibilities

Key Accountabilities

• Management of the FX payment processes
• Risk management of the FX payment processes
• Management and timely resolution of Nostro breaks resulting after settlement execution
• Regular daily liaison with our business partners, internal and external clients and various trading desks to investigate any discrepancies relating to settlement of trades
• Management of MIS keeping key performance indicators within agreed limits
• Objective/target setting via associate performance management plan process

Key Activities

• Be able to work in a fast paced, pressurised environment
• Attention to detail and accuracy are essential
• Responsibility for all day to day processes.
• Managing small or large teams.
• Oversee the delivery and execution of key projects in GFX in line with agreed delivery time

Requirements

Bank of America Competencies

• Must be able to demonstrate strong experience with client facing roles, dealing with clients at all levels
• Strong organization and people management skills
• Invests time in building customer and client driven teams
Bank of America Behaviors
• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with various audiences (internal/external) in a confident manner.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style.
• Excellent communication skills and ability to present to an audience.
• Ability to work under pressure in a team environment.

Experience

• Previous management experience within an investment banking operations/control environment
• as well as financial experience would be an advantage.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised
• Experience of managing daily risk in foreign exchange or other financial markets
• Experience of working in a highly regulated environment
• Experience of short and long-term organizational planning and strategy as a member of the management team