Vice President, Project Manager, Fulfillment and Service Infrastructure recruitment

Overview

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, nearly 18,700 ATMs and award-winning online banking with nearly 29 million active users. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries. Bank of America Corporation stock is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.

Job Description

An exciting opportunity has arisen to join as a Project Manager in Asia's Fulfillment and Servicing Infrastructure team, based in either Hong Kong or Singapore, reporting to the Regional SVP Head of Infrastructure.

Responsible for driving change from a people, process and/or technology perspective for the eCommerce solutions, including Cashpro, from the analysis of the problem through to the delivery of the solution to the end user. The person:

· Directs the research of existing operations, procedures, workflow, product and service requirements and researches best practices in financial services and non-financial services organizations.

· Manages the analysis of assembled data to logically define the problem, which would include key metrics and cost/benefit analysis.

· Defines the scope and business requirements of the project and any interdependencies with other business operations or projects

· 'Thinks outside the box' and challenges the status quo to drive transformation change to the organization

· Collaborates with the global teams to ensure new capabilities are being deployed in Asia and also responsible for ensure existing solutions/capabilities are effectively being utilized in the organization

· Responsible for setting up the governance model and manages the working level governance

· Drives the key area of people changes, including identification and management of stakeholders (including sales, operations, servicing compliance, legal and external organizations, where appropriate) , effective communications and training that delivers value to the Associates and clients.

· Define and manage multiple senior management stakeholders across the region and outside the region

· Ideally requires an in-depth knowledge of the Bank, eCommerce and CashPro. Responsible for successful project implementation within agreed timelines budgets

Responsibilities

· University Degree with a minimum of 8 years experience in financial industry

· Understanding of eCommerce and channels, from both the IT infrastructure, organizational design and operating model.

· Team player with ability to foster collaborative relationships within and across business units and sectors

· Strong written and oral communication skills

· Solid problem solving skills, underpinned with good analysis skills to then propose viable business solution

· Ability to develop strategic plan and supporting operational processes

· Experience in process engineering or transformation for optimal effectiveness and efficiency

· Logical and lateral thinker with ability to organize information into cohesive project plans and process maps

· Comfortable presenting to and interacting with leadership

· Six Sigma Black belt Certification or PMP or Project Management Certification desirable