Vice President, Sales Quality and Investigations
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HSBC Insurance (Singapore) Pte. Limited is a wholly owned subsidiary of HSBC Insurance (Asia Pacific) Holdings Limited, which is ultimately owned by HSBC Holdings plc, the London-based holding company of the HSBC Group. HSBC Group is one of the world's largest banking and financial services organizations, with major personal, commercial, corporate and investment banking and insurance businesses operating in some 7500 offices in 87 countries and territories in Europe, the Asia Pacific region, the Americas, the Middle East and Africa.
HSBC Insurance is a customer-focused organisation dedicated to providing quality products and services. In Singapore, we provide insurance for both individuals and corporations. This includes life insurance, investment linked savings plans and personal lines insurance for our personal clients and their families. For corporations, we offer a full range of employee benefits, liability, marine, medical and property insurance. HSBC Insurance also caters to specialty markets such as Takaful products for the Muslim community. Services include comprehensive insurance programmes and tailor-made schemes for corporate and individual customers, ensuring that all clients insurance needs can be met by one financial services organisation.
Principle responsibilities
- To develop and implement the Quality Assurance strategy (mainly on market misconduct Investigation work) in HSBC Singapore’s Inusrance Business.
- This strategy cuts across all customer segment groups and touch points in Insurance including tied agency and HNW distribution channels. The role will focus mostly on INSN’s non Retail Bank distribution channels so as not to overlap with the investigations function performed by Sales Quality in RBWM.
- Identify gaps in the quality assurance process and lead investigations where lapses in sales quality may have occurred. Coordinate investigations activities; mystery shopper's program, happy calls, etc
- The incumbent will lead a team to deliver the strategy and contribute to the organisation’s vision to be our customer’s choice insurer.
- Communicate ‘best practice’ to INSN representatives and the findings of investigations of any market misconduct.
- Make recommendations to the Complaint Committee (e.g substantiated complaint or not, and the actions to be taken on the representatives)
Qualifications / Skills / Attributes
- Degree holder with 5 years to 10 years of relavent working experience .
- Effective communication and interpersonal skills to engage and work with people across all levels and departments.
- Possesses strong analytical skills, is well organized and attends to details
- A team player with strong coordination and the ability to work independently with minmal supervision.
You’ll achieve more when you join HSBC.
HSBC takes pride in a diverse and inclusive working environment that sees our people benefit from mentoring, flexible working and the support of Employee Resource Network Groups. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
To apply for the role, please click on the "Apply Online" Link below and enter Reference number 00002KI2 or log on to www.hsbc.com.sg/hsbc.careers and apply online via entering Job Number: 00002KI2
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