Videoconferencing Bridge Operator Job in New York City 10034, New York Us
Job Description:
- Located in Quincy, MA or Camarillo, CA
- High touch, front line video conference support services via video
- Manage and support the end-to-end management of multimedia conferences (video, audio, web, streaming, etc.) from conference scheduling and monitoring to obtaining technical support for the facilitation and execution of all customer conferencing requests
- Create and launch video conference connections using H.320, H.323, and SIP technologies
- Address customer inquiries received via phone and email
- Obtain appropriate information for conference calls and book reservations
- Identify customer conferencing needs based on their business requirements, educate and recommend appropriate products and services
- Setup and certification testing
- Customer communications, including conference confirmations
- End user training
- General troubleshooting – escalate to Technical Services team as needed
- Enter billing information for invoicing (limited)
- On call responsibilities
- Demonstrate the highest level of professionalism and customer support
January 25, 2010
• Tags: New York Us, Videoconferencing Bridge Operator Job in New York City 10034 • Posted in: General