VIP Desktop Support (AVP/Junior VP) – Investment Bank recruitment

Responsibilities:

Provide Level 3 incident and service request management and support for all senior management
24x7 support (on-call availability required)
Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
Ensuring desktop and personal devices interconnect seamlessly with diverse systems including authentication systems, file, email and application servers as well as administrative systems
Home support including troubleshooting of software, hardware and network devices
Direct interaction with vendor support contacts to resolve technical problems
Collaboration with other IT teams as appropriate to determine and resolve issues
Pre-meeting and in-room conference room testing and support of audio / visual equipment as needed
Onsite support of internal and external meetings and events (i.e. Board Meetings, Stock Holder Meetings, Town Halls)
Developing and maintaining operational and configuration documentation for all supported hardware and software
Conducting research and remain current on emerging products, services, protocols and standards and provide recommendations for technical enhancements
Preventative maintenance and diagnostic activities
Traveling to off campus locations to provide technical assistance when required
Maintenance of Executives' software and hardware inventories
Configuring multiple monitors
Mapping network drives, printers
Building computers
Remote Assistance
Secure Comm Gateway (SCG, MAAS360)

Requirements:

Bachelor degree in Technology
5 to 8 years desktop support experience
ITIL foundation certification
Expertise in Wintel and Microsoft back office server products (Windows Server, SQL, IIS, etc)
Supporting conference room audio and video equipment
Supporting TelePresence, Tandbergs, and other desktop video solutions
Familiarity with emerging end user technologies (i.e. Phones, iPads, Android based phones)
Supporting Operating Systems (XP, Windows 7, Mac, Blackberry, iOS)
Supporting Software (Microsoft Exchange 2003/2010, MS Office 2003/2010, MS SharePoint, MS Lync – Live Meeting Meeting Place, Browsers, Internet Explorer, Chat, Good for Enterprise)
Supporting and configuring Mobile Devices (Blackberry, IPhone, Ipad)
MDS Apps (Bloomberg, Reuters, Factset)
Hardware experience (Dell, HP, Avistar, TelePresence, Audio / Visual)
Network skills (Wi-Fi, Mi-Fi, Routers, Hubs)
Excellent desktop support skills and personal communication skills with senior Executives
Knowledge of Windows networking fundamentals including routing, TCP/IP, DNS DHCP
Excellent problem solving and trouble shooting skills
Able to communicate clearly and effectively across all levels

To apply, please send your CV to anson@aptitudeasia.com

Job board with a personal touch