VIP Support Analyst, Support Analyst, Desktop, Banking recruitment

Our client, a tier one Investment Bank require a VIP Support Analyst. The VIP Support service an incredibly demanding customer base, net result being an extraordinary level of commitment required both when in and out of the office. You will be required to provide out of hours support at the weekends.

Your role is to provide global and regional VIP support to all aspects of IT related queries to a VIP customer base of 130+, including the Banks CEOs, COO's, CIO's CFO's of multiple environments.

Sound all-round IT knowledge and strong relationship management skills are key as the function acts as a central point of contact between the customer and other teams within I.T. Some international travel required. Perform daily, routine checks ensuring proactive steps are taken to remedy issues before the customer is aware. Attention to detail and integrity of data are an essential part of this process. Remote and local VIP traveller setups and home visits are also significant components of the role. Flexibility with working hours and shifts essential. On call required.

The VIP Support Analyst duties will include:

-Resolve first line IT problems via phone and remote control software for VIP users Globally
-Resolve 2nd Line IT problems
-Provide first class Support to our VIP Users while they are travelling globally
-Liaise with 2nd/3rd line teams to ensure resolution of complex IT issues, to ensure delivery of service to the business
-Project manage small scale project's, right through from evaluation to implementation
-To carry out the co-ordination and implementation of various roll-outs such as applications, hardware
-Work alongside the Global Marketing team and business sponsors in supporting IT infrastructure for all offsite events (temporary remote office setups/e-commerce demo's, Road shows etc)
-Provide a high level of customer service
-Provide advice and guidance to users

Please call now 0207 251 7373 for an immediate review The JM Group is acting as an employment agency with relation to this vacancy.