Virtualization Engineer Job in Durham 27709, North Carolina US

Data Center Customer Support Engineer on the Virtualization Team

Data Center Server Virtualization team Customer Support Engineer position has the following responsibilities:

· Candidates need a solid foundation in LAN switching (VLANs, SpanningTree, Port-Channels, mac addressing, multicast). VMware needs to be the next strongest area with emphasis on configuration of vSwitch / dVS and storage fundamentals (FC, iSCSI, NFS).

· Provides second/third level technical support for Unified Computing, B and C Series (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot debug product problems.

· Provide second/third level technical support for Operating Systems and Virtualization, Microsoft, Linux Redhat and Novell, Vmware.

· Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.

· Provides technology/product training and intellectual property material as required.

· Effectively utilizes moderate to complex lab setups to recreate and solve problems.

· Submits complete and correct Defect reports in area of expertise.

· Acts as a technical expert and provides support on a world-wide basis.

· Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments.

· Typically reports to Mgr, Technical Support.

The successful candidate has the following experience, skills and capabilities:

· Working knowledge of Networking industry, products and protocols.

o Strong analytical and troubleshooting skills.

o Proven crisis management skills and ability to handle critical customer issues/problems.

· Able to determine problems and deliver known solutions with a high level of customer satisfaction.

· Ability to determine root cause and resolution for previously unknown problems.

· Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

· Successful at exercising judgment within defined procedures to determine appropriate action.

· Good verbal and written communication skills.

· Ability to work effectively with and provide guidance to other members of the work group.

· Determines methods and procedures on new assignments.

· May provide guidance to lower level engineers.

Required Qualifications:

• Typically requires BS in CS or EE or equivalent plus 3-7 years Data Center related experience with Servers and OS Support.

• Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.

• Demonstrated networking experience including TCP/IP and Routing Protocols.

• Troubleshooting experience using finisar, wireshark, or other protocol analyzer.

• Experience or Certifications in one or more of the following is preferred: HP, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE,

• Prior customer support experience is preferred.

Will be required to perform Advanced Troubleshooting of Data Center Solutions consisting of the following:

• Cisco Unified Computing System, B and C Series Servers

• Windows, VMware, and Linux Operating Systems Environments

• Storage architectures, and/or file systems

• Designs and implementations for Data Center Solutions

• Multi-vendor platform and interconnect component interoperability

• 3rd Party ISV Support