POSITION SUMMARY

As part of the Visual Merchandising Team, assist with the design, development, and implementation of all Staples in-store signing and customer-facing communications. Including but not limited to permanent, promotional, informational and institutional signing. Create sign solutions for existing, new, remodeled and relocated stores. Collaborate with internal business partners, field associates and 3^rd party contractors to ensure cost-effective, timely execution of all sign deliverables

PRIMARY DUTIES AND RESPONSIBILITIES

Support the development, And Implement Sign Solutions Template Designs And Business Logic To Create In-Store Sign Output that Is Consistent With POS Pricing, Business Requirements, And Sales-Driving Initiatives

• Partner with IS to evaluate incoming sign requests relative to system ability, customer impact, and alignment with overall shelf level communication strategy
• Participate in cross-functional Discover/Define/Design meetings with IS, Store Operations, Pricing, Teamsite and other stakeholders to develop project requirements, Level-of-Effort analysis, and project plans as needed for all new signage enhancements required by the business
• Design new price/item sign templates to reflect current business requirements with focus on ease of understanding for in-store customer. Partner with Marketing, Creative, Pricing and Store Ops in the review of new shelf-level designs to ensure cross-functional alignment on design approach
• Create approved templates in Access Via, imbedding business logic within each template, frame, and layer to ensure correct output for every data requirement. Map all fields to data streams from Pricing, Spaceman, AS400, etc to ensure the right sign size, quantity, and content for each individual store as an outcome of normal business practice
• Partner with IS for detailed testing through all levels of IS environments (Test/Dev/QA/Production) to ensure all aspects of updates are performing to functional requirements prior to store rollout
• Facilitate communication among stakeholders to resolve any system performance issues
• Assist the Manager of Visual Merchandising with development and new store visual concepts that enhance the customer shopping experience and sales productivity

Establish, Maintain, and Document Shelf-Level Sign Posting Standards to Govern Signage Development, In-Store Presentation, and Business Logic

• Manage and support the creation, documentation, and maintenance of a governing strategy for shelf level signing that ensures industry-leading shelf-edge presentation that maximizes operational efficiencies, value and price perception, and positive, enhanced customer experience
• Create documented posting standards for price/item signage that are aligned with the logic and output rules of Sign Solutions to ensure the correct size and quantity of signs print in each individual store across the chain
• Provide clear and concise communication/education to stores and internal business partners regarding posting standards, system output, and processes for shelf-level signs
• Provide and maintain documentation for each business initiative to ensure easy access to information regarding system behavior and performance
• Provide templates and posting guidance to Promo, Marketing, and other business partners who send non-system signage to stores to ensure best customer facing presentation
• Attend Sign Review meetings weekly to assist with direction and guidance on shelf level requests

Provide Store-Facing Communication, Daily Support, and Troubleshooting for all Shelf-Level Sign Issues

• Oversee management of heat tickets within established service levels
• Facilitate coordination of key business partners (IS, Help Desk, Store Ops, Pricing) to resolve in-store sign issues
• Provide troubleshooting and ad-hoc analysis of Sign Solutions issues as needed to ensure no gap in store operations
• Provide internal business guidance and support to ensure that all signing is easily understood by customers, easy for stores to execute, and consistent with signage guidelines