Voice Operation Engineer recruitment
Exciting new permanent job opportunity for a Voice Operation Engineer has become available within a global well renowned organisation. Acting as a technical expert within the Financial Services industry you will be responsible for the following:
- Incident Resolution and Management
- Post Incident and Problem Management
- Change Management – Maintain the integrity of the production environment
- Optimization – Deliver best of class service
- Proactive and reactive analysis including remediation of performance issues
- Track remediation progress or causes for delay
- Production Acceptance and Operational QA
- Provide 2nd and 3rd level support for major incidents
- Guide and mentor junior engineers
- Prepare, plan and manage fast-track move and change projects. Ensure ‘moves and changes’ are conducted in a controlled manner.
- Manage vendors and their support SLA.
- Maintain voice/data communications systems.
- Plan and implement measures to assure data and voice network reliability and availability.
- Co-ordinate implementation of all voice/data communications equipment and lines.
- Support inventory control on all voice/data communications equipment and facilities.
- Document procedures on use of all voice/data communications equipment.
Requirements:
- Good knowledge of voice networking theory and practical applications
- Specific expertise in BT Trading Systems is an advantage
- Working knowledge of trading floor private lines, hoot-n-holler systems
- Working knowledge of Management Systems
- Avaya PBX and voice mail systems
- Avaya VOIP networks and equipment
- Working knowledge on NICE recorder systems
- Minimum of 4 years professional experience with at least 2 years supporting tier-one global financial organizations.
- Problem-solving skills with an emphasis on resolution of technical problems and demonstrated ability to quickly understand complex systems
- Ability to focus and perform in time-sensitive high-pressure environment
- Bachelor's Degree in Computer Science or Electrical Engineering desirable.
- Good command of English Language.
If you feel you would be well suited to this position, please send through your CV in word format to edwina.hanson@randstad.com.hk or call +852 2232 3419 for a confidential discussion.
April 3, 2012
• Tags: Information Technology careers in the Hong Kong SAR, Voice Operation Engineer recruitment • Posted in: Financial