Voice Support Engineer (Data Center) recruitment
Workplace On-site Support
Ensure all production systems are fully operational during required office hours.
Voice technology support including Cisco IPT, Trading Turret, Voice recording, and Voicemail
Provide on-site second level support to the internal personnel as well as high touch support for Platinum users.
Identify and resolve points of failure in production systems, escalating to other technical staff, or third party software vendors as necessary
Manage the lifecycle of all workplace equipment including procurement, scanning inventory, provisioning and disposal
Partner with engineering team to manage all workplace related projects including pilot testing.
Continuously create, update, and publish documentation relating to existing and new procedures.
Workplace hardware and software support including desktop, blackberry, market data, IPT
Support Move, Adds and Changes
Power downs execution, BCP site maintenance and support