Voice Support Engineer recruitment
The Voice, Desktop and Audio Visual Support team forms part of the APAC Voice IT Team and specifically provide in-house desktop/voice support. The Voice Services Support engineer will be part of this team inSingapore. This position assists staff with technical support of desktop computers, applications, and related voice technology. This is a hands-on support role within the APAC Voice IT Team and the candidate must be experienced across various IT disciplines.
Principal Responsibilities and Accountabilities
- Provide 1st line technical support across various Desktop/Voice technology
- Responsible for maintaining high availability of services to support Brokers
- Respond to enquiries from clients and help them resolve any hardware or software problems
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and be pro-active when dealing with user issues
- Log support calls and interact with ServiceDesk IT Helpdesk software
- Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients
Technical Competences/Skills
- Previous PC/Desktop support experience
- Strong knowledge of Microsoft operating systems and applications
- Practical knowledge of BT ITS.Netrix or other Dealerboard technology
- Practical knowledge of Cisco CUCM or alternative IP Telephony systems
- Practical knowledge of Voice Recording technology
- Knowledge of audio and video conferencing
- An understanding of Market Data Services
Professional Experience/Skills
- At least 3-5 years of experience within a financial services organisation
- Previous experience working in a Broker/Trading floor
- Ability to cope effectively under pressure and maintain composure when dealing with conflict
- Determined, diligent and passionate about delivering high quality services to the business
- 'Hands on' approach and a willingness to learn
- Flexible, pro-active approach
- Outstanding spoken and written communication skills
If you are interested in this requirement and have what it takes please email your resume to me at ccreighton@morganmckinley.com.sg I will call you back for a private discussion.
July 4, 2012
• Tags: Information Technology careers in the Singapore, Voice Support Engineer recruitment • Posted in: Financial