Voice User Interface Designer (Telecommute)
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Primary Responsibilities:
- Participate in analyzing, and documenting application requirements from both the client's and the caller's perspective
- Present informed solution ideas to customers
- Develop and document medium to high complexity business workflows using Visio
- Ensure strict adherence to documentation standards
- Create effective directed dialog speech or DTMF user interface designs including call flow, dialogs, prompts, call routing, desktop screen pop and detailed grammar specifications to accomplish the requirements
- Educate clients on best practices around speech and gain consensus on the design, prompting and call flow
- Assist in implementing these designs, including interacting with developers, performing Usability / WOZ testing and analysis to determine the usability and effectiveness of the VUI and Speech Application
- Production application support in terms of clarifying design intention
- Participate in Speech Tuning process to perform Call Analysis and review speech science data for overall application and design performance and make recommendations to improve caller satisfaction and transaction completion rates
- Assist in work effort estimation
Requirements:
- 3+ years industry experience in user-centered design and speech recognition application development.
- 1+ year experience developing and documenting medium to high complexity business workflows using Visio.
- 2+ years experience creating effective directed dialog speech or DTMF user interface designs including call flow, dialogs, prompts, call routing, desktop screen pop or detailed grammar specifications to accomplish the requirements.
- 1+ year assisting in implementing these designs, including interacting with developers
- 2+ years experience with directed dialogue design techniques for speech applications.
- High School Diploma/GED and 4+ years experience or Bachelor's Degree
Assets:
- Experience with analyzing, and documenting application requirements from both the client's and the caller's perspective.
- Experience with Speech Tuning process to perform Call Analysis and review speech science data for overall application and design performance and make recommendations to improve caller satisfaction and transaction completion rates.
- Experience performing Usability or WOZ testing and analysis to determine the usability and effectiveness of the VUI and Speech Application
UnitedHealth Group IT provides a diverse and comprehensive array of application design and infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Application Services Group, Enterprise Technology Services Group and the IT Business Services Group, UnitedHealth Group IT has over 7,000 internal and external resources across the globe, and offices in California, Connecticut, Minnesota, New Jersey, South Carolina, Wisconsin and India.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Additional Information:
- Travel Percentage: 25%