VP Operations Manager, Global Client Services & Operations recruitment

Responsibilities

Manages a medium-large segment or unit(s) of a product line and oversees daily activities to ensure adherence to procedures and regulatory requirements
Develops and implements new processes/procedures to ensure an effective global alignment and end-to-end process, integration and ability to balance workload across multiple sites, while maintaining World Class Client support
Reviews and recommends new methods and procedures to make daily operations in the areas more efficient and to resolve non-routine and/or complex and broad operations issues or problems often requiring research and use of Six Sigma tools
Responsible for expense management, reporting and forecasting. Requires general knowledge of managing an operations area and may be used as a primary contributor in a variety of projects
Leads and directs the work of others and ensures staffing levels and capacity are appropriate to meet production requirements
Manages client, business and/or supplier relationships
Expected to provide World Class Client Service and ensures total client satisfaction.
Responsible for the effective management of Client Servicing teams

Requirements

Strong people management and leadership skills
10-15 years of operational management experience
Excellent knowledge in trade products and Uniform Rules of International Chamber of Commerce with all-round experience in trade operations
Strong analytical and presentation skills
Capable of using Six Sigma tools to ensure effective and efficient end-to-end processes
Excellent Global Attitude, global mindset and culture and client centric
Effective communication in Cantonese, Mandarin and English

Interested candidates, please send your CV to Amy Wu at a.wu@talent2.com.hk quoting job reference number BO-AW-37044.

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