Warranty Writer Job in Fort Mcmurray, Alberta Canada
SMS Equipment Inc. supplies equipment parts and service to the construction, forestry and mining industries and utility product users. It was created to provide customers with integrated solutions and to expand our service capabilities as a nationwide organization.
Reporting to the Warranty Supervisor, this position provides technical support services as they relate to warranty and service functions within well established and clearly defined policies and procedures.
The Role:
- Opening and Logging off work of orders
- Complete warranty claims and provide reports as required.
- Ensure claims are accurate and complete with all required information as per manufacturer guidelines.
- Ensure constant communication with the customer’s representative to ensure proper documentation is complete for both parties and obtain appropriate approvals and notification of this to our service department
- Ensure that the warranty claims are entered through the appropriate manufacturer’s system
- Review credit notes from manufacture to ensure all items claimed have been approved and paid in full
- Other duties as assigned
Qualifications:
- 5 years of relevant experience
- Proficiency in basic computer skills is required. (MS Office)
- Strong communication and time management skills.
- Journey level trade certification in a relevant trade is an asset.
This position has a Monday – Friday shift.
This is a very exciting time to be a part of SMS Equipment Inc. We are one of the largest Komatsu dealers in the world and believe our continued growth is a result of our highly skilled and engaged employees who deliver excellence in the workplace. If you are interested in working for a very dynamic company where your input, your ideas and your participation is valued, apply today. Our growth means your success.