Web Application Support Analyst – Geneva recruitment
Purpose of role:
The role will be primarily responsible for Production Support and release management on the Geneva Portal instance. However, the role will also be part of the central Geneva production support Team providing Application management Support across the suite of Geneva Applications.
This role will have an indirect line into the Global Web Portal Team who are responsible for providing Run The Bank (RTB) support services for an instance of the enterprise web portal and its Content Providers, including implementation support throughout the project life-cycle, i.e. Analysis, design, development, testing, implementation and hand-over. The role entails a mix of projects and support, with initial project work being focused on the delivery of a number of new web portal environments, based on Linux, Apache, and WebLogic. The support component of the role involves acting in a consultative capacity to other global teams e.g. Singapore and Kyiv -based Application Management Support Centre, advising them on user issues and planned changes, and assisting directly where required. This will include, but not be limited to; liaising with business users; support teams, infrastructure teams and project teams to ensure projects service issues are investigated and resolved in a timely manner. Additionally, the role will support the co-ordination of business-wide RTB initiatives across the team.
The successful candidate will be expected to maintain a strong relationship with the other IT Teams who deliver this service outside of Geneva. They should be at ease discussing technical issues, working with other Application Support and RTB development Teams to understand problem areas and to proactively contribute to short and long term solutions.
Role requirements
Candidates will have experience in Application Management, to include support of end-User queries, problem management and resolution.
Duties and responsibilities:
Monitoring and responding to alerts for applications and escalation to 3rd line as necessary; Provide support for overnight batches; Troubleshooting issues / incidents and completion of problem records; Support project releases and deployments to applications; Specialist application advice to projects as technical subject matter experts; Provide support for testing if applicable (Live is priority); Periodic maintenance or system checks (if necessary); Liaise and coordinate with other internal support teams and external vendors as required; Maintain Service Support Model processes, materials and best practice.
Language skills:
Excellent command of English language with strong written and verbal communications to deliver against our commitment to providing a world class service and drive our dedication to the client experience. However, French will be a very strong advantage.