Web Application Support Analyst – Geneva recruitment

Purpose of role:

The role will be primarily responsible for Production Support and release management on the Geneva Portal instance.   However,  the  role  will  also  be  part  of  the  central  Geneva  production  support  Team  providing Application management Support across the suite of Geneva Applications.

This role will have an indirect line into the Global Web Portal Team who are responsible for providing Run The Bank (RTB) support services for an instance of the enterprise  web portal  and  its  Content Providers, including implementation support throughout the project life-cycle, i.e. Analysis, design, development, testing, implementation and  hand-over.  The role entails a mix of projects and support, with initial project work being focused on the delivery of a number of new web portal environments, based on Linux, Apache, and WebLogic. The  support  component  of  the role  involves  acting  in  a  consultative  capacity  to other global  teams e.g. Singapore and Kyiv -based  Application Management Support Centre, advising them on user issues and planned changes, and  assisting  directly  where  required.  This will include, but not be limited to; liaising with business users; support teams, infrastructure teams and project teams to ensure projects service issues are investigated and resolved in a timely manner.  Additionally, the role will support the co-ordination of business-wide RTB initiatives across the team.

The successful candidate will be expected to maintain a strong relationship with the other IT Teams who deliver this service outside of Geneva.  They  should  be  at ease   discussing  technical  issues,  working  with  other Application Support and RTB development Teams to understand problem areas  and to proactively contribute to short and long term solutions.

Role requirements

Candidates will have experience in Application Management, to include support of end-User queries, problem management and resolution.

Duties and responsibilities:

Monitoring and responding  to alerts for applications and escalation to 3rd line as necessary; Provide support for overnight  batches; Troubleshooting  issues  / incidents  and  completion  of  problem  records;  Support project releases and  deployments to applications; Specialist application advice to projects as technical  subject matter experts; Provide support for testing if applicable (Live is priority); Periodic maintenance or system checks  (if necessary); Liaise and coordinate with other internal support teams and external vendors  as required; Maintain Service Support Model processes, materials and best practice.

Language skills:

Excellent command  of English language with strong written and verbal communications to deliver  against  our  commitment  to providing  a  world  class  service  and  drive  our  dedication  to the client experience. However, French will be a very strong advantage.