GENERAL DESCRIPTION:

HOURS:  Approximately 0-20 hours per week, including nights, weekends and holiday.  Shifts may vary dependent upon outdoor conditions.
DURATION OF POSITION:  Approximately mid-December 2011 to late-February 2012.

This is customer service work responsible for renting skates and/or skis, selling concessions, handling cash transactions, maintaining inventory and cleaning winter shelters at City of Madison Park facilities (Vilas Park, Tenney Park, Elver Park or Odana Golf Course) with outdoor ice rinks and groomed ski trails.  Work is performed independently under limited supervision by the Recreation Services Coordinator.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

Greet and welcome the public.  Answer and direct phone calls.  Respond to requests regarding facility information, including hours of operation and policies, and skate lesson schedules. 

Rent equipment using rental process and forms.  Sell concession

items.  Count and maintain inventory using established checklist.

Open and close facilities.  Ensure facility maintains a clean and professional appearance.  Clean the concession area, restroom and public areas. 

Perform related duties as required.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities:

Ability to perform cash handling functions rapidly and accurately operating a cash register.  Ability to perform basic math calculations.  Ability to maintain basic inventory control.  Ability to document and record information.  Ability to provide good customer service to patrons of all ages, and socioeconomic and ethnic groups.  Ability to communicate effectively.  Ability to handle large groups of inidividuals by enforcing rules and regulations.  Ability to perform manual tasks including cleaning the facility.  Ability to maintain adequate attendance.

Training and Experience:

Six months of experience in a retail, food service or customer service setting that includes serving customers face to face and using a cash register.  Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.

SPECIAL REQUIREMENTS:

Physical Requirements:

Ability to occasionally lift up to 25 pounds.  Ability to stand for long periods of time.  Ability to work in winter weather conditions.
  It is the applicant's responsibility to list all related jobs, correct dates of employment, number of hours per week, etc. Be sure to place the complete job title on your application. If you wish to provide additional or supplemental information, please provide a resume in addition to the formal application. If the applicant is still employed please indicate this. Failure to provide accurate and complete information may result in not being considered for this position.

All applicants are notified of the status of their application in each selection process. Those applicants invited to exams will receive notice of the date, time, and location. Alternate exam dates/times are not available except in the case of an emergency. Emergency situations are reviewed on an individual basis. Conflicting work hours is not considered an emergency. Exams are job specific and are developed based on the duties to be performed and the criteria listed under Knowledge, Skills and Abilities section of the job announcement . Study guides for general Civil Service exams may be available at the Public Library. Exam results will be available within 3-4 weeks. Due to the volume of exams given by our office, exam scores will not be available by the telephone. Thank you for your cooperation.

As an employer, the City of Madison places a strong emphasis on customer service and strives to provide a working environment where: Diversity and differing opinions are valued; Creativity is encouraged; Continuous learning and improvement is fostered; Teamwork and open and honest communication is encouraged; Meeting customer needs through quality service is a common goal. Come join us in this effort!

APPLICATIONS MAY BE FILED ONLINE AT:
http://www.cityofmadison.com/hr

210 Martin Luther King Jr., Blvd.
CCB Rm 501
Madison, WI 53703
608-266-4615

hr@cityofmadison.com