Work At Home Customer Service Associates Job in Oklahoma City, Oklahoma US
Work At Home Customer Service Associates
Customer Service Associates Work From Home After New Hire Training Convergys is currently hiring for full-time and part-time Customer Service Associates, who will work from home after completion of new hire training. During our comprehensive new hire training process, you will be working in our Moore site. Requirements of this position include: Must reside in Oklahoma and be able to come into the Moore center for part of the new hire training. Knowledge of basic computer operations. Willingness to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Dependable with proficient attention to detail. Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually. Possess insight into self and others. Solid problem solving skills. Some technical knowledge. Computer Requirements for this program include: ? A home computer that meets Convergys? PC specifications ? A USB headset with a built-in digital signal processor. processor (recommended model types: Plantronics Audio 750, Plantronics Audio 650, Plantronics Audio 625, Plantronics Audio 655, Logitech 981-000010, Cyber Acoustics AC-840, Cyber Acoustics AC-850) High-speed Internet access that meets Convergys specifications Telephone with a mute button available during all scheduled work hours to be used during training, team meetings and feedback sessions Power Bar/Surge Protector that is UL 1449 Recognized Convergys requires certain speeds for uploading and downloading data: Minimum up load speed of 500 kbps (.5mbps) Minimum down load speed of 1500 kbps (1.5 mbps) You must also meet the HA Voice Quality Test with a score of 3.8 or higher Dimension Scope: Interface with customers via inbound calls or the Internet for the purpose of resolving routine problems with products or services. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; probe for and confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. Effectively transfer misdirected customer requests to an appropriate party.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Participate in activities designed to improve customer satisfaction and business performance. Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking Offer solutions to issues that are often non-standard/non- routine and require some clarification. Maintain broad knowledge of client products and services. Education Professional Certifications: High school diploma or GED. Environment, Physical Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. Benefits of this position include: Full-Time and Part-Time Positions are Available Excellent Bonus Program Tuition Reimbursement 401(k) Savings Plan Paid Training and Vacation Opportunities for Career Advancement