Work at Home
This is a Telecommute, Home Based, part time, seasonal position for the Mother's Day holiday.
Scope:
Consumer Sales Professionals (CSPs) will use every customer contact to reinforce the Teleflora commitment to customer service which includes taking inbound customer sales and service calls for Teleflora Member Florists. CSPs should demonstrate the ability to work independently; meet established key performance indicators and resolve customer inquiries. Demonstrated ability to up-sell and cross-sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.
Primary Job Responsibilities:
- Become familiar with products that Teleflora and Teleflora florists sell.
- Meet/exceed the daily, weekly and monthly key performance indicator goals
- Establish a high level of rapport and trust with our customers
- Use every customer contact to reinforce the Teleflora commitment to customer service
Knowledge/Skills/Abilities:
- Excellent customer service, interpersonal and communication skills
- Excellent verbal and written skills including grammar and voice quality
- Demonstrates professional phone demeanor and attitude at all times
- Self-sufficient and dependable.
- Demonstrated ability to work independently in a virtual environment
- Flexible and resilient
- Active listening and attention to detail with the ability to multi-task in a fast-paced and changing environment
- Ability to identify, troubleshoot and resolve customer challenges
- Ability to handle conflict over the phone- win/win attitude
- Ability to problem solve and properly execute company/client policies while creating a positive customer experience
- Computer literate- the ability to fluidly navigate between multiple browser and application systems including web-based systems, intranet interfaces, and non-windows based programs
- Good typing and data entry skills
- Function comfortably in a performance-based environment with calls that are monitored, recorded and assessed. Call times and quality scores are an integral part of the position
- Previous telephone customer service experience is desirable
- Legally able to work in the United States
- High School Diploma or equivalent
Compensation:
- Training: Paid at your state’s minimum wage per hour (16 hours training)
- After Training: $8.00 per hour to $11 per hour with commission
Program Requirements:
- Due to fluctuation in call volume from the client, some flexibility may be required and schedules may vary on a weekly basis
- CSPs may show availability over and above their committed schedule as long as their commitment has been met on their committed shifts and days. CSPs may or may not be scheduled additional hours over the fixed schedule
- Missing a scheduled shift will require approval from the program management team. A copy of the adherence policy and reliability policy will be provided and is required to be agreed to prior to placement on this program
- CSPs should expect to be scheduled for work if a holiday falls on a required day of their shift
Home Office Requirements:
***Required before training begins:
- Computer must be ‘hard-wired’ to modem or router, no wireless connections.
- Corded Telephone headset with noise-canceling microphone that plugs into a corded landline telephone for production calls. Mute button and volume control required either on headset or phone
***Required before hire:
- High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed)
- Analog landline phone line (No cell phones, digital or VoIP, some cable companies ok)
Computer Requirements:
- We support Windows XP, Windows Vista Basic, Windows Vista Premium/Business/Ultimate, and Windows 7.
- In addition 2 GB RAM is required.
Working Conditions:
- Must be capable of working extended hours to meet company peaks.
- Holiday time off will be prohibited due to increased order volume.
- Fast-paced, solutions oriented office environment.
Why work at Teleflora? Check out this video: http://youtu.be/XqHxKe25_yM
Req. Code : 3292
Division/Department : Teleflora