Workers’ Compensation Supervisor Job in Austin 78758, Texas Us
Position Summary
The Claims Supervisor is responsible for managing ongoing operations of a workers’ compensation team. This position directly supervises Claims Adjusters; ensures efficient and effective operations and is ultimately responsible for maintaining objective production and quality standards and measurements.
Functions and Responsibilities
- Coordinate daily workload for the team; be available as a resource to answer any technical/legal related questions as they arise to ensure that claims are settled according to client’s expectations and regulatory requirements
- Build and maintain positive relationships with clients and their staff members; regularly communicate claims activity and proactively advise of any potential problems; provide weekly status reports and represent the company at all formal meetings/presentations
- Drive and communicate metrics standards to the team; consistently communicate any shortcomings to individuals and coach when appropriate to ensure that high quality standards and claims count activity is always maintained
- Proactively build a strong claims team; mentor junior claims adjusters, coordinate internal and external training, consistently create a fun yet challenging work environment and mentor team members to meet their professional goals
- Maintain knowledge of current law and recent court decisions affecting workers’ compensation and property liability claims handling; keep abreast of industry standards for claims handling and management
- Be a resource for the team in any way including processing claims or performing any other adjuster related job function when needed
- Perform various supervisory duties such as staffing, time tracking, employee coaching/counseling, performance evaluations, etc.
Requirements
- Bachelor’s degree (B.A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience
- Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; ability to write speeches and articles for publication that conform to prescribed style and format; ability to effectively present information to top management, public groups, and/or boards of directors
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form
- 5 years claims handling experience
- Minimum of 2 years progressively responsible supervisory experience
- Hold an All Lines Adjuster license
- Experience in property/casualty claims in the state of Texas
- Thorough knowledge of Texas Workers’ Compensation regulations and standards
- Strong organizational skills
- Strong interpersonal and leadership skills
- Excellent ability to manage time and resources
- Proficient in MS Office
- Ability to lift up to 10 lbs.
Critical Behaviors
- Demonstrates self-management with a focus on meeting and/or exceeding goals through measurable results
- Effectively creates and follows-through with a plan or task without prompting direction from others
- Exhibits a willingness and ability to provide accurate, timely and cost effective services to external and internal customers through empathetic communication and commitment to the company mission
- Continuously participates in the development of an effective team environment that expands the potential and productivity of the organization
- Demonstrates knowledge of the techniques, processes, equipment and skills required to do the job, which allows for effective contribution to the organization
- Thoughtfully reviews processes and structures for opportunities to improve service delivery
- Reliably completes work on time; adheres to team attendance policies
- Demonstrates effective self-management with a focus on achieving results through building relationships, recognizing opportunities, preventing crises and adapting plans to meet the company’s mission values and goals
- Employs flexibility to adjust approach/actions to meet changing needs and deal with different people. Deals effectively with competing demands and pressures
- Demonstrates the ability to select and implement appropriate options/actions to achieve objectives
- Demonstrates the ability to adhere to JI’s core values to exemplify appropriate principals and morals
- Effectively chooses to operate in a manner that demonstrates and reinforces the underlying philosophy of the JI Corporate Culture to both our internal and external clients
*JI Specialty Services, Inc. is an Equal Opportunity Employer. M/F/D/V encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, disability, or national origin. Applicants encouraged to confidentially self-identify when applying. Employment contingent upon successful completion of background and credit check investigation. Smoke-free workplace. Drug-free work environment. Environmentally-responsible business. No faxes please. Must be eligible to work in this country. Unable to sponsor or transfer H1 visas at this time. No phone calls please.
January 20, 2009
• Tags: Texas Us, Workers' Compensation Supervisor Job in Austin 78758 • Posted in: General